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Uber's support is SO bad, this rider couldn't even get through when trying to report a mass shooter

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135 Rider
 Posted 2 years, 5 months ago

A passenger who rode with Jason Dalton—the Uber driver convicted of a 2016 shooting spree in Kalamazoo, Michigan—is suing Uber for allegedly misrepresenting its safety protocols and failing to provide an incident report service.

The passenger, Matt Mellen, claims that, hours before Dalton’s deadly rampage, the driver careened through the streets so recklessly that Mellen called 911 and attempted to contact Uber support. Dalton then shot and killed six people and injured two others.

Mellen contacted 911 but was unable to reach Uber’s 24/7 incident report line, the suit says. Soon after Mellen attempted to contact Uber, Dalton fatally shot a father and son at a Kia dealership, as well as four people at a Cracker Barrel. He also shot and critically wounded a 14-year-old and a mother protecting children at an apartment complex.



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    221 Driver
     2 years ago

    Why would reporting a mass murderer be any different to Uber and Lyft than anything else? Uber and Lyft just do not care. If you have any kind of situation, you ( we) need to call the Police! Remember: Uber and Lyft could care less about anybody - drivers and/ or customers. I know, sad.

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     2 years ago

    24/7 doesn't mean they will answer every call live. It means there's someone sitting there - at least one person - in a call center somewhere. 

    Prove me wrong. I bet that's what happened here.

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    122 Rider
     2 years ago

    Uber has plenty of money to fight this suit and make it go away. They claim it was out of their control.

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    41 Driver
     2 years ago

    Not to come across as defending Uber, what could they have done? I can just imagine the rep taking the call, saying, "okay, I clicked on a button and his account as a driver will be reviewed. Anything else?"

    Would that have stopped his rampage in a car?

    Show Hide  3 Replies
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       2 years ago

      no, but they could have at least consoled the poor man. "there there. you will be fine. <reading from a script>"

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      291 Driver Driver
       2 years ago

      "If you prefer to not continue your ride, politely ask the driver to pull over and end the ride. You also have an ability to end the ride with your app. In order to do so, simply tap on..."

      "But he is mowing over pedestrians!!"

      "Your case has been filed. Our internal team will review and you should be hearing about this in the next 48~72 hours. or not"

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       2 years ago

      but that's not what happened. they didn't even pick up.