Working as an independent contractor for Amazon Flex has many perks; flexibility, decent pay, and a relatively painless application process. However, when issues arrive with your deliveries, dealing with Amazon's Customer Support can be incredibly frustrating. Below we are outlining the top ways to quickly in in touch with Amazon Flex Support, regardless of your situation.
There are two direct Amazon Flex support phone numbers: (877) 212-6150 and (888) 281-6901. We recommend having one or both of these stored in your phone’s contacts. This will make calling in an emergency quicker and easier.
Amazon has stated that these phone numbers are only to be used for delivery-related issues, however, we have known plenty of drivers who have used them for any Flex related issues and had no problems! We recommend starting with this contact method.
If you are struggling to reach a representative through the above two phone numbers, you can also try calling Flex Support directly from your driver app.
A benefit with calling directly from the app is the agent will be able to see your location in real-time. This is especially helpful if you are having an issue with a current delivery. For instance, if you have a package that is not scanning into the app, you need a gate code to enter a private development, or your delivery logistics are simply not making sense, the agent will be able to see exactly what delivery you are on and solve the issue for you.
We also recommend calling Amazon Flex directly if run into any issues such as car trouble, bad weather, or heavy traffic. Further, if you are experiencing issues with the app, the Amazon Flex Support agents can also help you to troubleshoot.
The email address for Amazon Flex Support is [email protected]
If you need help with Amazon Flex that is not related to a route issue or is of urgency, email is the recommended method of communication. One benefit of email is you will have a paper trail documenting the communication between you and Amazon.
The downside of using email is you are likely to receive a pre-written standard reply initially, however, we recommend that you continue emailing back until they put an agent on your case.
Some common issues where emailing is more helpful than over the phone support are when you need to appeal deactivation, want to change your delivery region, or need to provide further evidence that you did in fact leave a package at its proper destination.
If you need further advice on driving for Amazon Flex, try asking our community in the RideGuru Forum!