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Using Uber as a disabled passenger (but not wheelchair user).

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Katyt89
4 Rider
 Posted 11 months, 2 weeks ago

Is there a way I can flag on my Uber app that I am a passenger with disabilities? I’m aware that it can work the other way, I’ve had notifications before that my driver is deaf, but I see no way to flag that I’m not fully able bodied and it does impact how I use Uber. 

UberAccess isn’t available in my area. I mostly use uber for short journeys purely because I’m unable to walk. I often use a cane/walking stick but not always. It also means that if my driver doesn’t stop to pick me up exactly where I say I am, it can take me a while to get to them. I just learned today I can check my own uber rating and it seems fairly low (4.6) which lead me to this site and I’m wondering if this is why, as I had no idea until now that short journeys give a driver such little earnings! (Though I have also had a driver in central London complain about a £40 trip back out to zone 4 where I live as being too far away & give low rating for that too). 

For context, I’m 29 and “look” healthy but I’m entitled to a blue badge (uk disability parking permit) due to my health conditions. 



Comments

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    RedANT
    1075 Rider Driver
     11 months ago

    Unfortunately, there is no way that I know of to flag a disability in the Uber app.  Being US based, I believe the main concern would be people using it to discriminate against disabled persons in violation of non-discrimination laws.  

    If you ever have concerns, I'd recommend CALLING your driver while he/she is en route to notify them of any pickup concerns.  You can text, but a lot of drivers, (I'm guilty) don't reply to text messages while we're driving for safety reasons.  

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    Wes
    1576 Rider Driver
     11 months ago

    I completely understand your situation and would suggest (as others will) that you CALL your Uber driver after the trip to come and get you has started and explain to them your situation.  I would think the vast majority would try their best to be accomodating.

    Assuming you have an extra buck, I would strongly encourage you to consider tipping, and doing it in cash would be the best route since the driver knows FOR SURE that you tipped for the extra inconvenience and time lost waiting for your slow arrival and departures.  This would like fix your rating issue.  If you financially can't afford to tip even a buck or two, I would at least tell the driver you really appreciate them and let them know if you were able you would tip but simply can't afford it.  I know there will be those drivers that feel "if you can't afford it, take a bus" but I also realize you're in a situation with special needs and getting to a bus may not be possible for you.

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    gironimo45
    36 Rider Driver
     11 months ago

    This is a really interesting perspective. I don't believe there is anyway you can mark this in your app but perhaps there should be. 

    How often does the driver not stop where you drop your pin? They really should drive to the exact pick up spot so this is a bit surprising that you get multiple drivers who do not follow the pick up rules. If you notice you driver is stopped on the map a little ways away, I would call them and explain your situation.