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What happens if your Uber breaks down?
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The Guru Take
Cancel a ride, request another. Make sure to contact Uber.
If a Uber vehicle breaks down and cannot continue its intended trip, the ride is effectively over. The driver should complete the trip, so you can get out and request another. Hopefully, the driver was able to pull over to the side of the road, and you should make sure you are at a safe location as you seek for the next driver.
The fare will be re-calculated considering the distance and duration traveled to that point.
If the driver does not cancel the ride for whatever reason, or if you want to make sure, you can simply cancel the trip from your rider app. This will force the trip to be over, and the fare will be calculated properly.
Refund? You most likely should submit a claim or file a complaint to Uber for your troubles. After all, you incurred additional initial fee for another Uber and it must have cost you some lost time. You can do this within your Uber appr or visite this page here: Trip Issues and Refund.
Comments
If your driver claims his car broke down *before* the trip, be careful... Some drivers do that to make the passenger cancel the ride so they don't have to incur the penalty.
Aren't you a driver? You are giving away your secrets.
My son's Uber broke down on the way to the airport, and he and his two friends missed their flight. I realize things happen, but there is no way my son should have to incur the cost to change his flight when something related to the Uber driver's car malfunctioning occurs.
Thoughts?
Sure that's the case AFTER a ride begins. The other day my car broke down. Due to the fuel pump going out the very moment the passenger got in before I could hit the start ride. I apologize to the guy right away and called uber help and told them my car died. Support told me that since the ride had not technically started that he had to cancel the ride himself which would have cost him a $13 cancellation fee. He didn't have it in his account to cover a cancellation plus another ride so we were both stuck in a bad situation. Him broke as well as my fuel pump going out. I told him that since he didn't have it in his account and his house was 15 miles away from where he worked that the only way I could get him back to his place would be about a half mile at a time then I would have to pull off to the side of the road turn the car off for a moment then restart the car and go down the road another half mile or so repeating the process until we reached his destination. It …
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Sure that's the case AFTER a ride begins. The other day my car broke down. Due to the fuel pump going out the very moment the passenger got in before I could hit the start ride. I apologize to the guy right away and called uber help and told them my car died. Support told me that since the ride had not technically started that he had to cancel the ride himself which would have cost him a $13 cancellation fee. He didn't have it in his account to cover a cancellation plus another ride so we were both stuck in a bad situation. Him broke as well as my fuel pump going out. I told him that since he didn't have it in his account and his house was 15 miles away from where he worked that the only way I could get him back to his place would be about a half mile at a time then I would have to pull off to the side of the road turn the car off for a moment then restart the car and go down the road another half mile or so repeating the process until we reached his destination. It was a ride from hell and not just because of the South Florida heat, we almost got hit by a pickup truck at a big intersection when my vehicle stalled. Luckily that driver was paying attention and swerved to avoid hitting us. Anyway after just over an hour I got him back to his place unharmed. Uber places corporate profits over human life. Then after I finally made it back home I called them and demanded that they give him a refund for such a horrible experience the representative I spoke to said the only way they could do that was to take it out of my pay so I told them just take the money since they care more for money than they do the safety of their customers and drivers. I am so disgusted by what they did. So needless to say I won't work for them until they can resolve this potentially fatal flaw in their organization. We both could have been killed that day. So f..k uber. Perhaps Lyft has a better policy for when a vehicle breaks down before the customer can get the door closed and their seatbelt on.
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Regardless of what the driver does do you really want to sit in a car with the engine off ??? Hello is your brain on ???