RIDEGURU
This is a question for the passengers. Have you ever given a one-star rating? If so why?
Passengers. What circumstances would you give a one-star rating to an Uber or Lyft driver?
Posted 7 years, 5 months ago
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Do you have comments or questions to people who take rideshares? Any driver advice for your passengers or other ridehailers? Share your thoughts, feedback, complaints and have them be heard by real rideshare riders.
Posted By
Brendan G (BGraft89)
622
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Ride Apprentice
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Comments
I gave a driver a one star rating because he was seriously unsafe. He couldn't find my pick up spot, (it was an official pick up spot with the sign and everything, many other drivers have actually commented on how visible it is.) He made me walk to the end of the block (not a normal block like twenty feet, an industrial complex in a rather shady area after dark.) When I got in the car he insulted me by saying I should have been in a better spot and wearing brighter clothes, I was leaving work, the uniform is black. He asked why my husband let me go to work, when I mentioned my girlfriend and I both work second shift so we can spend our mornings together he asked me what was wrong with men, didn't I want a husband to take care of me. Then he kept making like half come ons while not stopping for stop signs, speeding up when faced with yellow lights, trying to merge into other cars, texting while driving and getting in a very loud yelling match with someone on the phone.
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I gave a driver a one star rating because he was seriously unsafe. He couldn't find my pick up spot, (it was an official pick up spot with the sign and everything, many other drivers have actually commented on how visible it is.) He made me walk to the end of the block (not a normal block like twenty feet, an industrial complex in a rather shady area after dark.) When I got in the car he insulted me by saying I should have been in a better spot and wearing brighter clothes, I was leaving work, the uniform is black. He asked why my husband let me go to work, when I mentioned my girlfriend and I both work second shift so we can spend our mornings together he asked me what was wrong with men, didn't I want a husband to take care of me. Then he kept making like half come ons while not stopping for stop signs, speeding up when faced with yellow lights, trying to merge into other cars, texting while driving and getting in a very loud yelling match with someone on the phone.
Finally he missed my exit, I live in the city, the GPS has already rerouted to the next exit and it would have added maybe half a mile. He came to a dead stop IN THE MIDDLE OF THE FREEWAY IN RUSH HOUR TRAFFIC and backed up until he could go over into the exit, blew the red light at the top of the ramp. When I had him drop me off at the store at the end of my block(where I have all drivers drop me for my own peace of mind) he accused me of being racist for not showing him where I lived and a man hater cause why else would I be with (homophobic slur for lesbians.)
He was already getting a one star rating simply for the stop in the middle of the freeway, it had gone to three the first stop sign he blew, two when I saw him texting and shouting on the phone but now I was scared, mad and overwhelmed. I went into the store, told security about him in case he tried to follow me. Called my girlfriend to walk up so we could walk home together. Went into the app and spent twenty minutes in a chat with customer service. They took his rating for me off the app (1 star no surprise) sent my report on to the police for the illegal car actions. Based on his low rating before that I wonder if they suspended him.
I like a quiet driver and a clean car but even if a driver is a chatty person with music that I don't like I will give five stars if they are safe and respectful. I try as a rider not to be a pain in the ass. I don't ask for charging or AUX cables, I make sure I am not stinky even out of work and I don't wear perfume. I make sure my bag and clothes are clean and nothing scratches the seats, I always wear my seatbelt, my phone is on vibrate, I wear headphones and don't talk on the phone. I only asked once for AC to be turned down because I had forgotten my sweater and just got out of a hot kitchen so I was freezing. It takes very little for me to hit five stars and a high tip. I know it's kind of a sucky job and I appreciate that it exists but that guy should not have been driving and I had to watch over my shoulder the whole way home in case his little blue car pulled out to follow me.
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There are real douche drivers out there for sure. Most are good. then there are the bad apples. I usually give five as a default. Gave out a few 4 stars when I saw subpar service (this is out of 100s BTW). but yes, I have given one-star to one that was just absolutely malicious.
Name calling, and made a comment about how I should go back to my country. I told him to pull over and I just got out of the car. I didn't care where I was. I try to see the good in people. I thought about how may be he was having a bad day. bad nope on this one.
Reported it to Uber. I got the fare back, but I have no idea if Uber took any other action.
The good news is that after multiple of these, the driver will eventually be deactivated. Every driver has a bad day once in a while but repeat offenders? It'll catch up to them and they will be weeded out.
With such high turnover among the drivers, there will always be new douches
There are two instances I wanted to give one-star ratings, but neither time I could, because I wasnt' the passenger.
Once was when the dude never showed up at my door, but kept telling me he was on his way. Then after like 15 minutes, he texts me and says his car is broken down so I should cancel the ride. What the hell. I am not an expert on how the cancellation charges would be applied, but I felt it was his way of making me pay the fee. I could never rate him though.
The other was when I was in NY Midtown. I was waiting for my Uber, and this Black driver kept harassing me to get on his car. I knew it wasn't my car. I started to ignore him, but when he realized he isn't getting me on this car, he peeled off almost clipping me and my suitcase. I tried to report him to Uber, but I didn't have his license plate, and apparently there are millions of Uber Black drivers in Manhattan.
NewGirl,
Since you had nothing to do with his car problems, He should have canceled the ride with no charge to you. That would be what I would do.
If you were charged, then Email Uber and explain what happened.
I have no doubts that they will refund the charge.
Their motto seems to be "The driver is always wrong". In this case he was.
The drivers definitely take advantage of this. Customers cannot rate them until a ride is complete, meaning that if the trip never starts or a ride is cancelled, they cannot be rated.
So they can employ every trick in the book and they will get away with it. This is a huge problem Uber really needs to address.
An automatic one-star would be if the driver couldn't do ONE thing he is supposed to do. Get me to my destination and safely.
All my Uber trip has successfully gotten me to the destination, but I would assume this isn't always the case. Say in an accident or the driver getting pulled over. or run out of gas or break-down on the way.
Automatic 1-star.
One star if the car broke down ? You need a colonic and a dose of common sense.
While I have empathy for the driver, but you wouldn’t expect that to be a 5-star ride, would you?
It would be polite not to rate the driver due to no fault issue . Cars break, tires go flat, accident s may happen , a driver falls ill and etc.
You know what. I do see your point. As long as there’s no neglect in maintaining their vehicle, I agree I shouldn’t blame the driver.
There was a thread elsewhere about the car running out of gas. What about that.
There was a thread on having to gas up, not necesarily running out of gas. I actually had to gas up with a passenger just this past week. I still had 60 miles worth of gas in the car when was dropping off a passenger in the airport when Lyft added another passenger to the que (without any information as to whether it was going to be a long ride or not. I took the ride and when passenger got in learned the ride was over 70 miles long (nto very typical) but it was what it was, so I informed the passenger that we will need to make a short pit stop, no issued there. Just a nature of the best.
Running out of gas = stupid driver
Running out of gas is pretty bad for sure. Accidents totally understandable.
Then there are things outside of their control. Like flat tires, road closures, feeling ill, you not knowing the address. I may understand your frustrations but please don't take it out on them.
One time the driver literally couldn't get me there. The GPS got us to two road closures, and he just gave up on me. Now, I don't necessarily blame the driver for having issues, but the fact that he gave up and told me to get off was just too much.
KitterMe (Some how,I think this should be KidderMe.)
It was a streak of bad luck for the driver. I don't see why he would give up if you didn't.
I would have tried another GPS. (I have another phone.)
Perhaps that may have worked. You could also use your phone.
In any case he should have got you within walking distance of your destination.
The driver should be aware that the GPS will always try to get you back to the same blocked road.
Even if the GPS is unaware of a blocked road, there are usually detour signs to follow.
This is an occassion where two brains are better than one.
It was at an Amtrak station where the GPS kept taking us to the back of station on the other side of the tracks. It's at Westwood Station in suburbs of Boston. It looks like there used to be a road before the rails were laid down, so the tracks go right through it. We arrived at that dead end once, and then he tried to navigate around it but the GPS continued to take us back there. (I think it was Waze actually.)
I saw the driver in exasperation and when he pulled up to it for the second time, I could tell he wanted me out and tried to climb the back of the platform. So I did. With a suitcase. Bleh.
Look, I can even pull up a map.https://goo.gl/maps/MudVXXUywxF2
PS. Kittery, ME is where I am from! :)
Using your map, I used directions from Tighe & Bond on University Avenue to the train station.
It shows that you have to go down Blue Hill drive. About half way down their is a small entrance that a car could go into a parking lot. From that point it looks like you have to walk the rest of the way.
I wish I could put in the link but this damn editor won't let me. (or I don't know how ..please.share)
Anyway put in Tighe & Bond directions to the station and you'll see what I mean.
I'm glad I wasn't the driver, I would have had to carry you and your luggage.
One-star ratings, I'd like to hope are only given out for extreme circumstances.
Other posters have said "just get me there" but I feel as long as the driver tried his best, he still doesn't deserve a one-star. There are circumstances outside of their control. As long as their intent was good and they tried to do their best, please don't give them one-star ratings just because of spite.
racist ones.
never have. I hear that's super cruel.
i guess I've been lucky with all my rides?
SUPER cruel. Think about it. We work off of an average. 1 star requires brings it way down and will require a bunch to bring it back up.
If you get 1-star, then get four rides with 5-star, that's still 4.2. Remember...we are in the no-no zone for having 4.6 or below.
If you get a 1-star rating, it will take like....a million 5-stars to get it back up. umm, can someone do the math?
9. Nine 5-star ratings after a 1-star rating will bring you back up to 4.6.
Is that right? It takes that many?
Uber requires minimum 4.66, and Lyft requires 4.8. Either way, you're still screwed.
I haven't either. I have given a three-star. The guy was not only super late, tried to make me cancel (which I refused), but was very rude.
As a rule of thumb, I never blame the driver for things outside of his control. Say getting to me late because of traffic, construction or weather. If the car breaks down, it sucks but that ain't his fault either.