What is Lyft doing right that Uber is not?

Lyft seems to have better transparency but Uber is just everywhere so I still take Uber.

Well, from a driver perspective, Lyft is way better to interact with than the black hole of Uber's support team.

Well, they definitely have the PR thing better figured out than Uber... Although Uber is not as bad now as before TK got booted.

Well, if you are talking to the company in general and nothing to do with covid, yeah, Lyft is less distracted and focused on providing transportation.  Many agree that it shows.

Their pricing is a lot more stable and they are not trigger happy around surge pricing. As a driver I definitely notice this.  I heard that this is due to their algorithm is not as advanced as Uber's, but I think it's less greed. 

You'd think I'd like Uber as a driver for more surges, but customers aren't stupid either.

I thought they were getting destroyed since the beginning of the pandemic.  They don't have LyftEats, so I don't know how they are making any money.