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It's at the bottom left. I was scared to press it, so I asked my friends. They didn't have the icon.
What is the shield icon on my Uber app? I asked a bunch of people and none of them have seen it.
Posted 5 years, 8 months ago
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Posted By
BWaltersDad
52
Ride Apprentice
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The Guru Take
"Safety Tools" - The Shield Icon pulls up the new security features. Calling 911 and sending locations.
The shield icon pulls up the safety tools that are being rolled out by Uber. The features include calling 911 or Uber's response center and sharing your trip information to your friends and family.
Here's the mystery: The shield icon only appears during the trip.
This is what the icon looks like. It appears to the bottom left.
Do you see it on the bottom right? (However, the location of this icon has changed in the past.)
When you click on it, this is what the screen looks like:
Here are the features and explanations:
Safety tools at your fingertips
Easily access safety features during your ride.
During every ride, you can now access important safety tools and tips by tapping the shield icon located on the map. You can also learn about what we’re doing to help keep you safe while riding with Uber, including driver screening processes, insurance protection, and community guidelines.
Riding with peace of mind
Reminders to share your trip details with loved ones.
You can now designate up to five family members and friends as Trusted Contacts and set up reminders to share your trip details with them whenever you ride, so they can see you on the map and know when you’ve arrived.
Help when you need it
Emergency assistance is now in the app.
If there’s ever an urgent situation during the ride, you can now call 911 directly from the Uber app by tapping the shield icon on the map. Your location and trip details will be available for you to share with authorities.
Making it easier to verify your ride
Get a better look at your driver’s info.
We’ve updated the Uber app to make it easier to make sure you’re getting into the right car. Always verify your ride with Uber by checking that the driver name, car, and licence plate matches what you see in the app.
For more information from Uber, click here.
ippei
1202
Uber Driver, CEO of TaxiFareFinder and Unleashed, LLC
Comments
If you call 911 from your phone chances are they cant always track down your location. Unfortunately 911 is outdated when it comes to finding people's locations. As riders or drivers we share our location with Uber so Uber does know our current and correct location. I never thought I would say this but If you are ever in a bad situation, dont know where you are, have no address, you are actually better off going through the Uber app to contact police. Uber can relay your correct location to local police. Local police cannot always find your location. Some cell towers will put your location many miles from where you actually are. 911 in the US is supposed to have there systems upgraded by 2021 until then you may want to use your shield at bottom left if you are in trouble.
LOL @ Uber for adding a 911 assistance button to the app. If people are in need of emergency assistance, they're much more likely to dial 911 than to go to the Uber app and try to identify the funky icon.
I just checked. I dont see one either.
I checked my driver app too. Nothing.
This toolkit option is only displayed during a ride, i.e. once you are picked up and the ride is underway.