I have made a mistake by letting somebody walk to my car, and swiped to pick up before he entered the car. Turned out he was not my ride. Told that guy sorry can't take him because I have somebody else in the app. So because I picked up (on the app but not physically) somebody I never met, I was already in a ride on the app with a passenger I never met. Since I was in the drive for more then 5 min, and I already picked up the passenger in the app (but not physically, since I never even really saw him), the app would not let me cancel. Only drop off. OK, I drop off. It tell me, then I have to cancel. OK cancel. Then the app gives me the minimal fare ($3.75) and I have to rate the rider like if this was a real trip taken. I rated him 5 stars.
He rated me 1 star. I complain to uber. They took the $3.75. They say it is a cancelled ride. True. But the rating (1-star) stays. Unfair.
Uber's policy says, cancelled rides do not count towards rating. Turns out they do.
After that, I picked up and made the mistake again, a person who had medical assistance was waiting there. I did not see him, but was on the phone with him, and saw someone else, waving at me, thought that is my ride. Swiped to pick up again. Then when I realized that the one waving at me was not the one on the phone, I realized that my ride had medical assistance. I asked the help if he would accompany the rider. He declined. The rider was not able to get in and out without the help so I declined to take him. If I have to stop with the car somewhere where I cannot get out and is unsafe, I cannot help him to get out.
Needless to say, I was in the drive for more then 5 min and he rated me again 1 star.
What is the solution? Can those 1 star ratings be removed, since they are really cancelled rides?