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How can a passenger reject a driver after you have been paired and the ride accepted?

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Anonymous
3434 Rider Driver Driver
 Posted 1 year, 5 months ago

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Say, after they have accepted, I see that it's a driver I've used in the past and didn't like OR discover hat the driver has poor star rating.

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    JanelleMurphyWilliams
    1
     2 months ago  (edited 2 months ago)

    So here is my dilemma. I take Uber to and from work. The afternoon pickups are smooth but the morning pickups are not quite as good. I noticed several times Drivers will pick up my ride and be 4 minutes away in a subdivision across from me. Their car doesn’t move for 20 minutes and then I find out they were coming from home. I think it’s rude a driver picks up a route and is not ready to go making me late for work. I am 30 minutes away from my job I generally call an Uber an hour before I need to be there. Is there a way to cancel without a fee? Can you block Drivers that live close to you. 

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      RacRay79
      138 Driver
       2 months ago

      I believe the cancellation fees are waived, if the driver is not making an active effort to get to you.  Uber had to implement this because some drivers started to do this, where they would just sit there and wait...until enough time passes and the rider cancels. (hence scoring them a cancellation fee)

      So, 

      First, try your best to cancel bad drivers who don't start driving to you. Do this within 2 minutes.

      Second, if the driver is really not moving towards you, just cancel and call another. You either won't be hit by cancellation or you should be able to argue it.

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        ErasDrivingCo
        97 Driver
         2 months ago

        If it takes too long for a driver to get to the rider, the rider can cancel without a fee. I think this is even displayed within the app when there's a pickup delay.

        Uber knows how long it's supposed to take the driver for pickup. If it said, 4 minutes and it ends up taking 12, don't hesitate to cancel.

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      RMaddox
      109 Rider
       2 months ago

      I really don't want you to abuse this, but here's a secret. Just only do it if the driver deserves it. 

      Give him a one-star rating. This is supposed "block" that driver, meaning you two will no longer be paired.

      I am not sure if this is bulletproof if there are no other drivers in the neighborhood.

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        momof4
        8056 Rider Driver
         2 months ago

        Before you one star a driver please make sure it isnt their fault. There are times that it isnt our fault. Rider before asks you to make a stop or drop off a friend. Traffic, school bus picking up kids, trash truck, whatever. Although any decent driver should aplogize and give a reason why it took them longer.  

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      JustSchmidt
      86 Rider
       2 months ago

      What do you mean "coming from home?"  Do you mean like they are sitting in their homes waiting for the ping?

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        JanelleMurphyWilliams
        1
         2 months ago

        This has happened several more times since I posted this. It seems they are home but not ready to go but they take the call. They get dress etc then come to pick me up. The last time it happened the driver was 6 mins away in an apartment complex near my neighborhood. The call was accepted at 6:29 AM. The car did not move until 6:48 AM and arrived at 6:53 AM. I understand traffic and stopping to get gas that is not the case. I asked him if he had be up early doing rides he said no he just woke up I was his first one. 


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      momof4
      8056 Rider Driver
       2 months ago

      You can schedule an Uber. A driver isnt assigned to.you but Uber will usually send your request out a few min earlier to ensure driver gets there on time. If a driver is late by 1 min on a scheduled ride the rider is given a 10.00 credit. If you dont see a driver moving in less than 90 secs cancel them or text them to see if there is a traffic issue. Lets say Uber says driver will be there in 4 min and 6 min has gone by and driver hasnt moved. You can cancel and send message that driver never moved Uber can see if driver never moved they will return your cancel fee. You can only rate a driver if the trip was started. If driver takes too long to pick you up you then cancel you are unable to rate that driver. Sometimes the app gives the wrong time for driver to get to you. There could be traffic, accident, school bus, etc... Driver could still have last passenger in car. Sometimes passengers ask you to make an unscheduled stop or drop off their friend 3 blocks away but of course they ...

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      You can schedule an Uber. A driver isnt assigned to.you but Uber will usually send your request out a few min earlier to ensure driver gets there on time. If a driver is late by 1 min on a scheduled ride the rider is given a 10.00 credit. If you dont see a driver moving in less than 90 secs cancel them or text them to see if there is a traffic issue. Lets say Uber says driver will be there in 4 min and 6 min has gone by and driver hasnt moved. You can cancel and send message that driver never moved Uber can see if driver never moved they will return your cancel fee. You can only rate a driver if the trip was started. If driver takes too long to pick you up you then cancel you are unable to rate that driver. Sometimes the app gives the wrong time for driver to get to you. There could be traffic, accident, school bus, etc... Driver could still have last passenger in car. Sometimes passengers ask you to make an unscheduled stop or drop off their friend 3 blocks away but of course they dont ask until they all ready accepted your ride. Ask the driver why he took so long if you choose not to cancel. Not saying these drivers are not just sitting around but sometimes there are legitmate reasons. Try scheduling it to see if that helps.  

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    JMartensen
    162
     1 year ago

    This question gave me an idea. And now I'm sort of mad Uber doesn't have this feature.  

    People, riders and drivers alike, should be able to filter by ratings. Like one would claim, he would only accept rides from a 4.6 and up. We can do this when purchasing products on Amazon or from vendors on eBay. We shouldn't have to "reject" the match ups. 

    Show Hide  9 Replies
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      momof4
      8056 Rider Driver
       2 months ago

      It would be nice if Uber kept high rated drivers with high rated passengers. However I swear Uber gives its high rated drivers low rated riders because they feel we can handle them better:) I maintain a 4.95/96 on Uber and 4.99/5.0 on Lyft average driver ratings are 4.80 in my market. Most of my Uber riders are 4.21 to 4.75. I get a few 4.85 to 5 star passengers. I usually decline riders below a 4.5 although I did pick up a rider the other day at a 4.47. Most of the low rated passengers are not an issue. I usually cant figure out why they would be rated so low. Unfortunately some drivers feel the need to rate riders less than 5 stars for stupid reasons such as accidentally slamming the door, not tipping, or wanting to give directions. I personally have no problem with any of those things. Over 2300 rides (mostly Uber) I have rated 9 riders under 5 stars and trust me they deserved it. I probably should've rated approx. 25 more under 5 but at the end of the day the other nice ride...

      Read more...

      It would be nice if Uber kept high rated drivers with high rated passengers. However I swear Uber gives its high rated drivers low rated riders because they feel we can handle them better:) I maintain a 4.95/96 on Uber and 4.99/5.0 on Lyft average driver ratings are 4.80 in my market. Most of my Uber riders are 4.21 to 4.75. I get a few 4.85 to 5 star passengers. I usually decline riders below a 4.5 although I did pick up a rider the other day at a 4.47. Most of the low rated passengers are not an issue. I usually cant figure out why they would be rated so low. Unfortunately some drivers feel the need to rate riders less than 5 stars for stupid reasons such as accidentally slamming the door, not tipping, or wanting to give directions. I personally have no problem with any of those things. Over 2300 rides (mostly Uber) I have rated 9 riders under 5 stars and trust me they deserved it. I probably should've rated approx. 25 more under 5 but at the end of the day the other nice riders made up for the few bad ones. Uber makes us rate immediately which sucks. Lyft will default to 5 stars but we have 24 hrs to change a rating. Some drivers and riders need to chill on some of the low ratings for stupid reasons.

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      CurbDigger
      159
       2 months ago

      Wouldn't everyone just filter out all 1~3 stars then?

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      amcbeth
      339 Rider Driver
       11 months ago  (edited 11 months ago)

      JMartenson,

      Why would Uber ever include this feature? Riders pay for the ride, drivers don't.

      The whole objective is to give rides to people. 

      When you accept the ride the notification contains the riders rating.

      I know, it comes too fast and it is too small to read. I don't understand why they even show it.

      If they really wanted you to see the riders rating, it would be in BOLD RED. 

      So a 4.5 rating for a rider would mean they would never be picked up.

      I just don't think Uber is in the business of turning down revenue. 

      Perhaps there is some legal reason that the riders rating is even shown.

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      KumarBengi
      88 Rider
       1 year ago

      Won't every rider start doing that?  and all drivers below 4.6 would starve.  If users had a choice, they would.  Uber wants to keep that control.

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        JudgeItoh
        178
         1 year ago

        Because as a picky passenger, your wait time would increase.  You'd have less access to the drivers and better quality you ask, longer you'd have to wait.

        You may say you can can lower your filter, but that would be pretty messy.  Perhaps maybe these picky drivers have to pay more money?  Better drivers get better pay?

        I agree with you.  I feel like there is a room for involvement here.

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          NewGirlStein
          23
           1 year ago

          What if we match up the good drivers to the bad drivers?  If they suck as riders, they shouldn't have access to the good drivers.  What if we make it so if your rating is 4.6, you cannot have a driver higher than a 4.6 or something.

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            momof4
            8056 Rider Driver
             2 months ago

            Drivers are deactivated at a 4.6.

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            JudgeItoh
            178
             1 year ago

            Yeah, but they already do that. :)

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        JMartensen
        162
         1 year ago

        and what's wrong with that?   Good drivers will be flooded with work, and bad drivers would have the incentive to improve.