RIDEGURU
Why can't I get a hold of my Uber driver to get my phone I left in his car or anybody at Uber?
Posted 5 years, 11 months ago
Posted In
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Anonymous
3460
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Ride Master
Real questions from RideGuru anonymous users.
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The Guru Take
Contact Uber or the Driver - Instructions below
If you have left your item in an Uber vehicle, make sure to reference this article. It describes ways to contact your driver or Uber to retrieve your lost item.
How do I contact the Uber driver or Uber about a lost item?
As you will see in the article, Uber's switchboard will connect you to the driver directly.
If you are having trouble connecting with your driver, you may want to open a case with Uber. Take a look at this website: Trip Issues and Adjustments.
ippei
1202
Uber Driver, CEO of TaxiFareFinder and Unleashed, LLC
Comments
I left my cell phone in the Lyft car and the driver is refusing to return it... He notified me that he was in possession of it, but hasn't been responding to my emails to make arrangements for retrieval... This occurred on the 23 of July... It's now the 3rd of August... With that being said, I work from an app on my phone...(my only source of income) this long without working is taking a toll financially. Any suggestions
Whatever you do, don't use the GPS to find out where your phone is and go to his house. I've seen too many news articles around that.
Did you file a claim in the app? It's designed so you can request the driver to come see you and you pay the fee through the app.
If you are in touch with the driver, offering a reward proactively may incentivize the driver too. Why not try?
"Why can't I connect?" What's the problem? Maybe your driver is ignoring you?