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How do I contact the Uber driver or Uber about a lost item?

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Anonymous
3436 Rider Driver Driver
 Posted 1 year, 6 months ago

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The Guru Take

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    CarrieAnnWeaver
     5 months ago

    I left a bag behind by mistake y am I getting charged for them to bring it back that's messed up I pissed off

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      ChadGellar
      28
       5 months ago

      The $15 is supposed to compensate for the driver's time. It's usually considered reasonable to retrieve your bag or cell phone. I mean, people would usually pay a lot more to retrieve those items, I mean, you should count your blessings.  You'd be pretty upset if your driver never returned those items.

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        Denver28
        47 Rider
         5 months ago

        I do feel like sometimes $15 for a $8 ride and 10 minutes of your driver to be expensive.  It's weird how there is no range whatsoever, then again, we don't want to over complicate these things.

        Perhaps if the people were actually nice and were tipping the drivers for their time, Uber wouldn't have had to force these charges.

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    luis.martin.espinosa
    3
     1 year ago

    You can phone or text him. Or go to Help in the Rider App. 

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      ChadGellar
      28
       5 months ago

      or drive to one of those Uber offices.  greenlight offices?

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    adrianmoody0418
     8 months ago

    I left $100 in the Uber supposed to bring me my money or take it to an office

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      ChadGellar
      28
       5 months ago

      Kiss that $100 goodbye. No way you'll get that back.

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      TheoDore
      6 Rider
       8 months ago

      When you lose something, you can text or call the driver. The driver can bring it to you and this triggers a $15 lost item recovery fee, which gets charged to your previous ride.

      The driver can also drop off lost items at the Uber office as well. If you open a support ticket with Uber, they will direct you on where to go get it.

      ...but with Cash?  that'll be a tough one to recover....

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    adrianmoody0418
     8 months ago

    I left $100 in my Uber was he supposed to bring it and is there a office?


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    NewBabeThousand
    1
     1 year ago

    My driver isn't giving back my phone. Demanding ransom.  

    Uber knows. It's been a few days, and I am freaking out.

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      CarrieB78
      36
       5 months ago

      It's one of those he-said-she-said situations. Uber won't be able to do anything.