×
Post New Topic

Why would a Lyft driver drive away just as we were about to load luggage? And then charge a cancellation fee?

{{ ratingSum }}
pmlucas
2 Rider
 Posted 2 weeks, 5 days ago

Scheduled pickup for a trip from home to the airport for one person. At time of booking, Lyft app reports arrival time 0600-0615 the following morning. Early next morning, no notifications of impending arrival as 0600 approaches. No car at 0615. We begin to load luggage in my wife's car for what will now be a rushed drive to airport long term parking. At 0622 Lyft car arrives. I quickly begin moving luggage from our car to the back end of the Lyft car. Driver gets out, walks to back of his car to presumably open trunk and help load luggage. As I turn to retrieve another piece of luggage I said, in an even voice: "You are late." Nothing more. He says: "I am sorry". As I come back to his car with another piece of luggage, he gets in his car and drives away. To add insult to injury (or rather to add injury to injury) he charges a no show. Why in God's name would he do that? Do not assume that I must have yelled at him. I did not. By the way, my wife got the boarding gate at literally the last minute.

Comments

    {{ ratingSum }}
    Bigfrank
    445 Driver Driver Rider
     1 week ago

    You are late equals no tip and a headache not worth any fare amount. I would have left too

    {{ ratingSum }}
    ce
    59 Rider
     1 week ago

    How much luggage did you have? Anything weird?

    Show Hide  1 Reply
      {{ ratingSum }}
      pmlucas
      OP 2 Rider
       1 week ago

      Nothing weird about the luggage.

    {{ ratingSum }}
    bettyvanwhy
    188 Rider
     1 week ago

    I have had drivers charge cancellation fees before when they are clearly the ones refusing to take me. It is infuriating, I always report them, but often then can get away with it so they do it to make some money.

    Show Hide  1 Reply
      {{ ratingSum }}
      pmlucas
      OP 2 Rider
       1 week ago

      My wife reported it. Cancellation fee reversed. But she almost missed her flight. We are avoiding Lyft now.

    {{ ratingSum }}
    AlbertK
    24
     1 week ago

    Sounds like someone was just in a bad mood and you saying "you are late" just pissed him off and he decided to screw you over. Sorry man

    Show Hide  1 Reply
      {{ ratingSum }}
      pmlucas
      OP 2 Rider
       1 week ago

      Albert K.: Yes. Seemed about like that to me. I also thought that perhaps he wanted to avoid a negative review.

    {{ ratingSum }}
    beccaSF
    25
     1 week ago

    That is so frustrating! It seems like this driver was a jerk. Did you report this to Lyft?

    Show Hide  1 Reply
      {{ ratingSum }}
      pmlucas
      OP 2 Rider
       1 week ago

      Yes, my wife reported him. And got the no-show charge reversed. But damage was done to us nonetheless. My wife had to rush-drive herself to the airport and almost missed her flight. We are avoiding Lyft.