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How to Use Uber's Audio Record Feature

Posted by: RideGuru Team Aug 29, 2023

3 comments

The Uber app has released many safety features over the past decade and while many are common knowledge we wanted to cover three that aren't so well know, Audible Seat Belt Alerts, RideCheck Enhancements, and Audio Recording. Learn about these three unique features and how to utilize them.

Audible Seat Belt Alerts

Audible Seat Belt Alerts is a proactive, audio alert that reminds riders to buckle up at the start of a trip! The audio alert will sound from the driver’s phone and will simultaneously be accompanied by a push notification to the rider’s phone. 

RideCheck Enhancements

RideCheck Enhancements were first introduced in 2019 and updated again in 2022. Through GPS data and sensors in the driver’s smartphone, Uber is able to detect possible crashes or unusually long stops during a trip. The newest enhancement will allow Uber to notice when a trip takes an unexpected route or ends unexpectedly before a rider’s final destination. When Uber notices these deviations, RideCheck will send a notification to both the rider and driver, asking if everything is ok. Both parties will be able to respond that all is well or choose to utilize another action within the app such as utilizing Uber’s emergency button.

Audio Record

After testing Audio Recording in Latin America, Uber decided to expanded this service and piloted it in three US cities. The goal of Audio Recording is to better support riders and drivers who report safety incidents to Uber. 

According to Uber, “once riders and drivers enable this feature, they can choose to record audio by tapping the shield icon on the map screen and selecting “Record Audio”." Riders and drivers can choose to record individual trips, and drivers will also have the option to leave the feature on while they’re online. Before the trip, we’ll let the rider know in their app if a driver has opted into the feature. 

To help protect privacy, the audio file is encrypted and stored on the rider and driver’s devices—and by default no one can listen to the audio, including Uber. If either user submits a safety report to Uber, they can attach the audio file to their report. At that point, a trained Uber safety agent will decrypt and review the submitted audio recording, as well as any other relevant information. This will help determine what happened and  what is the best course of action. In other words, it is the riders/drivers choice to record audio and decide when to share it with Uber. 

Have you ever used any of these Uber safety features?

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    NathenHowe
    Driver
     3 weeks ago  (edited 3 weeks ago)

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    virsafi515
     2 weeks ago

    As a driver, familiarize yourself with Uber's policies and terms of service regarding audio recording. Ensure that recording audio is allowed in your location.

    Install a Recording App: Download a reliable audio recording app on your smartphone like jt whatsapp. Make sure it's compatible with your device's operating system.

    Set Up the App: Open the recording app, configure the settings according to your preferences, and test it to ensure it's working correctly.