What is Uber Crew?

Recently Uber has rolled out a new program designed to give drivers more empowerment and greater representation. The program is called Uber Crew, an innovative initiative that gives Uber drivers the chance to choose a fellow driver or deliverer as a representative to collaborate with Uber on their behalf. Through Uber Crew, Uber wants to change the way they listen to their drivers and delivery people, improving transparency and expanding their feedback options.

Crew Members are chosen Uber drivers who agree to volunteer their time. They are selected by you (the drivers) to represent your state. They are not employees of Uber and Uber will not be a part of the selection process. Crew Members will be responsible for raising issues to Uber’s decision makers and will help to collaborate with Uber on new features and improvements.

More specifically Uber states that Crew Members will take an active role in the following:

• Meet with local drivers and delivery people over video or phone to discuss local issues
• Raise local issues to Uber’s regional teams
• Collaborate with Uber’s product teams on new app features
• Provide feedback and ideas on new projects

If you are interested in becoming a Crew Member and sitting on your regional committee with other drivers and delivery people you must meet the below criteria.  

• Have completed at least 150 trips (including rides and deliveries) or must have been earning on the platform for at least one year
• Have completed at least one trip in the last 30 days
• Account is in an active status
• Must complete the entire application, including the video application section

Crew Members will serve for a 12 month period and Uber expects that a Crew Member will likely spend approximately 50 hours on their Crew Member duties over the 12 months. Once Crew Members are appointed, Uber will share information on the designated Crew Members in your state and you will be able to reach out to them through a portal, here.

The program currently has 47 Crew Members in the following states, Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Alaska, Arizona, Colorado, Hawaii, Idaho, Iowa, Montana, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, Wyoming, Washington. Uber plans to scale the program to the entire US in early 2022!

What do you think of the new Uber Crew program? Let us know your thoughts on our forum!