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As Uber and Lyft drivers, how do I change the past ratings of passengers?

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4 Driver
 Posted 3 years, 2 months ago

How do I revise the historical ratings I have given my riders? I have learned later that they do not deserve the original ratings.

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    {{ ratingSum }}
    140 Driver
     3 years ago

    Yes, you can modify the passenger ratings after the fact.  You may want to do this if you made a mistake or something else has happened since the trip that made you want to change it.

    Here’s how you do it in the Uber Driver app.  

    • Uber App → 
    • Earnings →
    • Select a trip (or a passenger) you have issues with
    • Tap Help → 
    • Issue with a Rider → 
    • I want to Change my Rating for a Rider

    Then you can modify the ratings and leave a reason why you wanted to change it.