I have always had issues with pax changing the destination mid-ride. i feel like that's bait and switch. int he name of customer service i dealt with it but it happened. combine that with another thing I hate which is people picking up food especailly through drive-thru.
$100 order at mickey ds. sat in the lane for like an hour while the cars behind us honked. i made $6.24 because it was just a local trip. no tip either. this need not be allowed.