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Lyft will offer auto-tipping and default 5-star driver ratings

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RideGuru
303 Driver Driver Rider Guru
 Posted 1 year, 8 months ago

Two big changes coming (at least for selected passengers):

- You (passenger) can preset the tipping amount so if you forget to specify, the drivers will still get paid:

- If you (passenger) forget to rate your driver, the driver automatically gets a 5-star rating.

Excerpt: "Lyft is launching another campaign to improve the experience for its drivers, and at least a few of the changes could affect you as a passenger. In December, it's conducting a limited launch for both default tipping and mid-ride tipping. If you always tip at the end of a journey or occasionally forget to tip after you've stepped out, this will make sure your driver gets your money. Only "select" passengers will see this at first, but it'll be more widely available in 2019.

The company is also changing how you rate drivers as of December. If you don't provide a rating, Lyft will default to giving a five-star rating. People who don't bother to leave a rating often do so because "everything ran like clockwork," Lyft said. Moreover, it'll ask you to justify any rating less than five stars, and will nullify ratings for circumstances that were outside of a driver's control (such as bad traffic). And terrible ratings won't necessarily linger forever. Lyft will remove the single lowest rating from a driver's profile for every 100 rides, so one bad ride won't tarnish an otherwise sterling record."

Full article: https://www.engadget.com/2018/11/15/lyft-changes-for-tipping-and-rating/



Comments

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    Bigfrank
    431 Driver Driver Rider
     1 year ago

    This is a half ass solution to a ongoing problem of slave labor. A 15% surcharge on every fare that goes directly to the driver is a partial solution for survival.