Hey, drivers! Do riders call you or text you? (prior to pickup)
The Guru Take
In terms of volume? People text, hands down.
Overwhelmingly over texts. This makes sense for multiple reasons:
- Many Uber users use Uber because they do not have to call to make the reservation.
- Uber is popular to the 25~34 age group, which is considered tech-savvy and prefer to use text to communicate.
- Passengers most often communicate with drivers to provide on a FYI basis, such as where to be picked up. It’s usually not something that involves a dialogue.
Of course, there are exceptions and some people certainly do call. I would assume the trend is the opposite for the drivers. :)
The exceptions include notfifying or asking the driver about special requests, e.g. long drives, having a pet, luggage concerns, difficult pickup locations, etc.