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Driver on the phone. Is it rude for the driver to be on the phone while driving a passenger?

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KSkon
51
 Posted 1 year, 8 months ago

This question is for both drivers and passengers.

Drivers - Do you consider it more courteous to NOT be on the phone?  Do you try to avoid it?

Riders - Do you think it's rude for the driver to be on the phone while driving you?

Comments

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    ChrisWeston
    95 Rider
     1 year ago

    Rider here.  Yeah, of course it's rude.

    and they all use their headsets.  I never know if the driver is talking to me or not. It's confusing.  So many times, I'd reply and the driver is just talking to his friend.  Awkward. 

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    BGraft89
    614 Rider Driver
     1 year ago

    While I do trust my own driving (and talking), I don't call while on the job, because the perception matters.  I want my customers to feel safe and that they have my attention if they need me.

    Makes sense, right?  I'd like to think that this is the common opinion.

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      LCarpenter
      220 Rider Driver
       1 year ago

      +1.  The perception does matter.

      I've been dinged on this one by Lyft.  "Driver was on the phone the whole time.  He never made eye contact."

      Ouch.  I didn't know I had to make eye contacts to get a good review.

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    momof4
    8153 Rider Driver
     1 year ago

    I drive for Uber for past 14 months. I have taken one phone call while driving as my son was in the hospital. I explained situation to my rider and asked if they minded if I took the call. They were ok with it. My kids know to only call in an emergency. If its something they need to ask me I have them text and when I drop passenger off I call them. If you were at your job at an office, supermarket, etc. you cant just answer your phone. Most places do not allow you to take calls during work hours. Why should this be different? I feel its rude to be on phone while you have passenger. Just my opinion.

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    amcbeth
    339 Rider Driver
     1 year ago  (edited 1 year ago)

    I have a personal phone in a convenient side pocket in my pants. When I get a call, I let it ring until it goes to voice mail. It is disturbing when ringing, so I always tell the passengers that I'm not taking this call because I want to concentrate on our ride. That should be helpful when they rate me.

    Generally the trip is short enough that the return call can wait. 

    If I'm waiting on a very important call then I have to deal with it differently.

    The number of the phone I'm using for navigation is known only to my wife. I use bluetooth so that the navigation goes to my car speakers. A call to that phone will cut navigation so I immediately hangup the call.

    If the passenger is the one making calls and it is an UberX ride then it's quite a different story. They are paying for the ride.

    If it is a pool ride and other passengers are in the car, then I consider it rude. That should be one of the rules that Uber should broadcast to riders of pool.

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    CaptainChampion
    128
     1 year ago

    Taxi drivers were notorious for being on the phone while driving you.  It's almost 100% of the time.

    ...and I get it.  They drive for hours on end.  They need to passs the time, and frankly, driving is an opportune time to be making some calls.

    What's funny is that I don't see it nearly as much with Uber drivers.  Is there like a secret code or some Uber rule that you follow?

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      BrianTheScrewDriver
      434 Driver Driver
       1 year ago

      You mean Uber's extensive driver training? LOL.

      No, there is no mention of how we shouldn't be on a call.

      I am not such a talkative person so I wouldn't anyways, but I do try to avoid phone calls.  I am working, and I shouldn't be making personal calls.

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    AliCommons
    32 Rider
     1 year ago

    Little surprised to hear that this is even a discussion point.  I suppose plenty of drivers do this.

    The thing is, I used to see this behavior a lot more with cabbies.  They'd be all in the zone, constantly talking to people, and you are just a bag of meat.  No interactions except for when the money was exchanged. 

    Those times, I will admit; I eflt like they were all machines and I didn't mind them being replaced by future robot cars.

    ...and now it's happening.  but Uber drivers are much better at NOT being on the phone.  Oh, where shall my heart be.

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    HickMick
    9
     9 months ago

    It's definitely rude and 

    The fact that there is even a quiet mode now..

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    RadarRider
    66 Driver
     1 year ago

    It is never acceptable, with a few exceptions.:

    1) Emergency.  (also if someone calls repetitively and you suspect it is an emergency.

    2) Urgent:  if you ask the rider and if it is brief.  (medical, legal, children.)

    3) If you pick up a long ride and have to call your significant other to let them know not to wait for you.  Once again be brief and ask first.

    These calls had better be hands free... or stop the car to make the call.

    Focus on driving, never acceptable to talk on the phone and drive while you are being paid and are responsible for a passenger.


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    RPaulson
    551 Driver
     1 year ago

    I was a taxi driver for a bunch of years.  Now I drive Uber for a living and enjoying the true flexibility.  Driving in NYC was rough.  You get your shift and you had to go all out during those hours.   i digress though.

    so, I feel like the expectations have changed.  The culture has changed.  I used to have (and still do) other driver friends.  Some of my neighbors were in the Queens but most I actually met at JFK and LaGuardia waiting lot.  We would wait for hours, and we would just chat.  I've played chess with some of them, traded lunch items, and exchanged driving tips.  Some of us were close enough, and when cell phones came around (yes, I am really aging myself now) we'd call each other to share info.  

    It started with discussing good pickup locations and such, but most of it was a game.  It was fun driving around Manhattan coordinating drives.  We felt like a squadron of jet fighters circling the ci...

    Read more...

    I was a taxi driver for a bunch of years.  Now I drive Uber for a living and enjoying the true flexibility.  Driving in NYC was rough.  You get your shift and you had to go all out during those hours.   i digress though.

    so, I feel like the expectations have changed.  The culture has changed.  I used to have (and still do) other driver friends.  Some of my neighbors were in the Queens but most I actually met at JFK and LaGuardia waiting lot.  We would wait for hours, and we would just chat.  I've played chess with some of them, traded lunch items, and exchanged driving tips.  Some of us were close enough, and when cell phones came around (yes, I am really aging myself now) we'd call each other to share info.  

    It started with discussing good pickup locations and such, but most of it was a game.  It was fun driving around Manhattan coordinating drives.  We felt like a squadron of jet fighters circling the city.  LOL.  

    In any case, my point here is that yeah, we used to talk on the phone all the time.  We were in the zone!  Sure, I enjoyed the conversations with passengers, but in many cases (maybe it's a NY thing), they wanted their own space and privacy, that they were in their world and I was in mine.  I didn't feel it was rude, and I didn't think the passengers used to think it either.

    Now with Uber, I feel like people talk to me more, and I am expected to converse.  I have had some people sit in front with me and tried to make conversations.  I am an introvert but I have come to enjoy this aspect of my job these days.  Maybe the retirement has gotten me soft.

    Read less...

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    RedANT
    1075 Rider Driver
     1 year ago

    I'll take very short important calls. (only via speakerphone, and only appropriate conversations, LOL)  Anything else I accept and ask the caller if I can call them back.