Join the RideGuru community, ask locals your travel related inquires, and find the answers to all your rideshare questions.
Rideshares are great! They enable people to get where they’re going without too much hassle. What can be a real bummer is if you leave you leave something behind in your rideshare. Yikes! Not all is lost, though.
The best thing to do is to call the driver! Hopefully, they are not far away and can return it to you quickly. Most rideshare platforms will charge your account a small fee in order to compensate the driver for their time and gas. For example in the United States, Uber charges a $15 lost item fee. Unfortunately, Uber drivers are independent contractors and neither Uber nor the driver are responsible for lost or misplaced items. There is no guarantee you will get the item back as per Uber’s rules and guidelines.
One of the most inconvenient things that can happen is if you accidentally leave your phone in an Uber. Phones have everything in today’s world, and they are a big part of using Uber to begin with. All is not lost. You can log into your Uber account through a computer or another person’s phone. First thing you need to do is login here. Then, click on “Your Trips” and select the trip you left something. Click on “I lost an item.” Then “Contact driver about a lost item.” Scroll to the bottom of the page where you will enter a convenient phone number where you can be reached at. Tap submit. Your phone should ring quickly after hitting submit, and it will connect you directly to your driver’s mobile number. Hopefully, the driver will pick up and has your item, and you can schedule a time and place that is convenient for both of you. If the driver does not pick up, leave a detailed message describing your item and how to contact you. This process works for both a lost item or a lost cell phone.
Please note, if the lost item is lost during a ride someone else booked, they will have to do the process through their account.
Losing things happens to the best of us. Uber makes it easy to get in touch with the driver, so hopefully you’re not without it for long!