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I have been recently deactivated by Uber permanently. Uber refuses to give me an exact explanation. Uber advises that it was for a zero tolerance violation. I was deactivated over a year ago. Uber completed their investigation and it was determined the rider lied. Could have made a second mistake? My customer service rating is 4.88. Do I have any legal recourse since Uber refuse an exact explanation? Please Advise

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AJJR2020uber
5 Driver
 Posted 1 week ago

I have been recently deactivated by Uber permanently. Uber refuses to give me an exact explanation. Uber advises that it was for a zero tolerance violation. I was deactivated over a year ago. Uber completed their investigation and it was determined the rider lied. Could have made a second mistake?  My customer service rating is 4.88. Do I have any legal recourse since Uber refuse an exact explanation? Please Advise 

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    Wes
    1576 Rider Driver
     4 days ago

    Do you have an Uber Hub office in your area?  I would go visit them where you can speak to a "live person" and perhaps you can sway them to get involved.  This whole "drinking" thing has gotten completely out of hand with customers who choose to totally disregard the outcome to you in hopes of gaining a free ride or free credit on their account.  It's criminal but there's little you can do and that's completely unfair to everyone.  I found it infuriating as I'm sure you do!!!

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    Uberserge
    1277 Rider Driver
     4 days ago

    You're not alone. I had a driver friend who's 74 taking care of 2 kids get deactivated by a DUI claim of a passenger. He has COPD, the caught syrup he takes eminates an alcoholic smell. Uber suspended his account for 48 hours telling him that an investigation will take place. They did not even call him to get his side and on the third day he was permanently deactivated a week before Christmas. He's done over 8000 rides with a 4.95 rating. So, moral of the story is, UBER is like the LAPD, shoot first ask questions later. All drivers are one fraudulent complaint from deactivation. Is it fair? Of course not, that's why drivers need a law like AB5 in CA to protect them.

    But my friend is going to sue UBER in small claims court and civil court. If you can get a labor attorney to take your case on a contingency basis, go for it, you have nothing to lose.

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    AlbertK
    24
     4 days ago

    Have you tried posting this in the legal forum here?