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Uber fined $750,000 for letting drivers work after customers complained of drunk driving

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RideGuru
303 Driver Driver Rider Guru
 Posted 1 year, 6 months ago

Is this a fair fine on Uber?

"The California Public Utilities Commission fined Uber $750,000 for failing to follow a “zero tolerance” policy on investigating and suspending drivers in response to customer complaints that they were driving while intoxicated.

The fine is the result of a settlement between the commission and Rasier-CA, a company owned and created by Uber to operate its services in California. The settlement approved Thursday was reached after an administrative law judge recommended fining the company $7,500 per violation, amounting to $1,132,500.

The violations were discovered in a Consumer Protection and Enforcement Division investigation that looked at how customer complaints of intoxicated drivers were handled from August 2014 to August 2015.

Uber reported receiving more than 2,000 complaints in that period and deactivated 574 of those drivers in response. But when investigators looked more closely at 154 of those complaints, they found that Uber failed to investigate 133 of them and failed to promptly suspend drivers in all but five of the cases reviewed."

The article adds:

"Uber is on track to bring in $10 billion in 2018, making Thursday’s fine equivalent to 0.0075% of the company’s revenue."

Full article: http://www.latimes.com/business/technology/la-fi-tn-uber-fines-20181108-story.html

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