RIDEGURU
What's with passengers asking drivers to cancel? Are they being coached to do that recently?
Posted 6 years, 4 months ago
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Posted By
T-RabitDriven
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Ride Apprentice
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Comments
It is my impression that this is the behavior of some foolish person who is just dying to not have their rating as a passenger be less than 5, as though it mattered, which I don't believe it really does. The company tries to intimidate drivers by telling them they will be kicked off if their rating drops below some number, and it might be that those who are sloppy enough to have that happens should be discontinued, but I would not necessarily expect the companies to be fair about this. That is why there used to be unions, to protect the drivers from such abuse by the companies. Soem of these folks eagerly tell me they will give me five stars (hoping I will do the same) and are surprised when I tell them I am not worried and I don't really care how they rate me.
People try to not be the one to cancel becuse they think it reflects badly on them, in order to do that well, it might be best to simply not put yourself in that position, to be a grown up and accept your lumps on the oc…
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It is my impression that this is the behavior of some foolish person who is just dying to not have their rating as a passenger be less than 5, as though it mattered, which I don't believe it really does. The company tries to intimidate drivers by telling them they will be kicked off if their rating drops below some number, and it might be that those who are sloppy enough to have that happens should be discontinued, but I would not necessarily expect the companies to be fair about this. That is why there used to be unions, to protect the drivers from such abuse by the companies. Soem of these folks eagerly tell me they will give me five stars (hoping I will do the same) and are surprised when I tell them I am not worried and I don't really care how they rate me.
People try to not be the one to cancel becuse they think it reflects badly on them, in order to do that well, it might be best to simply not put yourself in that position, to be a grown up and accept your lumps on the ocassion when you do have to cancel and move on. I seldom cancel anyone, but on the ocassion when I do I don't hesitate becasue I know I do it infrequently and so I can afford to when the need arises.
I give almost everyone five stars simply because I am more interested in finding the next fare than dwelling on the last one. In order to get less than five from me a number of extreme behaviors need to come into play. When I discuss this with passengers I tell them that generally someone has to be screaming obscenities at me, waving a gun in my face and vomiting. That will cost you stars from me. Vomiting gets you one star. gross talk about sex may result in the loss of a star depending on how it is expressed, but to be not considered as present when certain topics are discussed can be insulting and they say discression is the better part of valor.
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Weird... after ~3,000 runs I've never had anyone ask me to cancel a ride. Maybe it's a regional thing?
Anyway, if I was asked to cancel for a passenger on the phone, I'd tell them that you're not allowed to cancel after talking with the customer to prevent drivers from cherrypicking rides. If you're asked to cancel after arriving, tell them that you can't cancel once GPS shows you as "arrived." They need to cancel in their own app.
You can't cancel once you have arrived? so you have to start the ride?
Is that the reason I sometimes i hear that the driver would turn off their phone after arriving, in order to not take the ride?
Right, whether there is a financial penalty or not, no one wants to be "blamed' for whatever has transpired. I the ride was bad or whatever, and the passenger feels like it wasn't his fault, yeah, I can see that he would try to get out of the one to cause the cancellation.
This is a horrible game of cat and mouse. Drivers are scamming passengers by cherry-picking the trips, accepting but not moving to pick them up. Then of course, the passenger eventually cancels, then they collect the cancellation fees and their ratings won't change. (As the ride was not completed.)
This scam is so rampant now that the passengers are catching on. If the two minute has passed and they realize the driver isn't moving and not answering the phone, they will attempt to make the driver cancel the ride. It's wise for the passengers to do nothing until the drivers cancel. We all know this.
Drop mic! This is SO SO SO TRUE.
Passengers will eventually catch on. How would Uber fix this problem?!
With Uber, a driver can go in and select an option to NOT charge the customer for the cancel fee. But the passenger would have to trust the driver to do that.
It is because if a driver cancels before they arrive the passenger doesn't get charged. I don't think passengers realize that if the driver is waiting the 5 minute grace period and then cancels, they will still get charged as a no show.
If I arrived and the passenger decides they want me to cancel after I arrive, you better believe I will wait for that timer to hit zero to get my cancellation fee. I tell them too, "I have to wait until the time hits zero before I can cancel." Since passengers are impatient, they will cancel the ride themselves.
I don't think passenger really have a community.
Here the time has gone down on cancellation to 2 minutes, so there are more who ask to have it canceled for them. There are only a few reasons I can think that a call would have to be made, but they are pretty unusual, and generally related to a third party pick up. I do not know if Uber does it, but some car rental companies use Lyft as their transportation to get your rental car. That would be the only time you would have access to a phone but not the app that I can think of.
I am not aware of this. So someone calls you and tells you to cancel?
I don't want my Cancellation Rate to go up...
They must be looking for ways to not pay the cancellation fee.
Is there a secret passenger society out there? Where would they be collaborating and being coached? LOL.