RIDEGURU
My phone battery died during an Uber trip. What happens?
Posted 7 years ago
Posted In
Ask a RideGuru
Questions from riders and drivers answered by our Ride Gurus and Rideshare Experts
Posted By
MelissaMyers
139
Rider
Ride Apprentice
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The Guru Take
As long as the ride is confirmed, no problem
If you are a rider, as long as the driver confirmed the trip and he or she is able to find you calling or texting you, there is no problem at all. It is the Driver's App that tracks the GPS, route and duration traveled, etc. The driver can take you to your destination and propery fare will be charged to your credit card on file.
If you are a driver, shame on you for not having a charger!! If your phone dies during a trip, you may not get credit for the trip. However, in this case you can open a support ticket with Uber, and they should be able to connect the issue.
ippei
1202
Uber Driver, CEO of TaxiFareFinder and Unleashed, LLC
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