Your voice counts! Take our survey for a chance to win a $25 rideshare gift card. Thank you! Click here for Survey.
Have you ever been in an Uber or Lyft when your phone suddenly died? Have no fear, there should be no issue with completing your ride as usual.
As a passenger, if you have already requested the ride through your app and were matched with a driver, your ride should arrive and be all set. The driver has the GPS and tracking information on his/her phone and you will still be charged accordingly after the trip is complete. Make sure if this happens, you are in the pickup location that you entered your in the Uber or Lyft app. If your location is different, your driver may not be able to find you, and in this case you will not be able to complete your trip.
Fun fact! Some Uber and Lyft drivers have extra charging cables in their car. Once you get into the vehicle, you can politely ask to borrow their charging cable. Some will offer it to you regardless, but if they don't, don't be afraid to ask!
As a driver, you should always be sure to have a charging cable available for your phone when you are working. If your phone dies during a trip, it will automatically end the trip and you may not get paid. This is the case even if the passenger is still in the car and has a phone that is working. If this happens, be sure to drop off the passenger where they requested to go and afterwards reach out to Uber or Lyft to report the issue.