×
Post New Topic

What happen if the Uber driver's mobile get switched off before ending the trip?

{{ ratingSum }}
himenmsuthar
15
 Posted 4 months, 2 weeks ago

Get notified when new content is added to this thread.

Unfollow this Post

What happen if the Uber driver's mobile get switched off before ending the trip?

The Guru Take

Comments

    {{ ratingSum }}
    momof4
    7974 Rider Driver
     3 months ago

    When I first started driving I didnt realize my phone wasnt plugged into charger. As I went to end trip my phone died. I plugged it in turned it back on & the trip was still running. It was only 3/4 min. I contacted Uber they said they reviewed it and no adjustments needed on the fare. Two weeks ago I hit a 20 min dead zone on a trip with Uber. When I got to an area where my service came back trip was still running and when I ended it fare was correct. I have always used a Galaxy since I started driving. If my app is open either up on screen or running in the background and it dies or I restart it the app is still up and running when the phone comes back on. It never closes out the app. I have to close app out or it will continue to run. Dont know if thats on all phones. 

    Show Hide  3 Replies
      {{ ratingSum }}
      TiranaAida
      23
       1 month ago

      I never thought of this before. What happens if the driver's cellphone doesn't have cellular signal. Say during a ride or upon drop off?

        {{ ratingSum }}
        SteffGart24
        145 Driver
         1 month ago

        Actually, it works pretty well.  The ride continues and the app will track where you are driving.  Once the cell signal is back, it basically picks up where it left off.

        If there is no signal upon drop off, the driver won't be able to end the trip.  He or she would have to wait until there is signal for them to end it. In this scenario, it's likely the ending point of the trip would be wrong and Uber may need to issue a refund. (upon user request, I'd imagine)

        https://ride.guru/content/newsroom/what-to-do-when-your-phone-dies-during-a-rideshare-trip 

        https://ride.guru/lounge/p/my-phone-battery-died-during-an-uber-trip-what-happens

        {{ ratingSum }}
        momof4
        7974 Rider Driver
         1 month ago

        I have had 2 trips on this one road where I lost service on everything for 8.5 miles. GPS although it will say lost signal will still show me my directions on WAZE.  I know Lyft knows when our service is bad because they tell you right on app so I am sure Uber does. I was always able to end my trip even with no service. It pauses on that screen but as soon as service is restored trip ends. I assume once we are back online they can tell also. They are able to review our trips. They know our pick up and destination. If something was wrong with the fare either on driver end or passenger you would just message them. During that 8.5 miles heading back I cannot get requests though. 

    {{ ratingSum }}
    RobinH74
    32 Driver
     3 months ago

    This happened to me once when my cigarette lighter fuse blew and there was no way for me to charge the phone.  (Learned a lesson that day that the phone battery really does not last when you have your GPS going.)

    {{ ratingSum }}
    EjiEzeEze
    321 Rider Driver
     3 months ago

    I am that shameful driver who has let the phone die in the past.  I also had a period where the Uber app would continuously crash on me.  you are right that most of the time, it came back up, but sometimes, the app will just act like there was no ride at all.  

    I wonder if there is like an auto-cancel built in?

    {{ ratingSum }}
    BenRosen
    71 Driver
     3 months ago

    Great answer. Thank you.

    {{ ratingSum }}
    cheesehead
    512 Driver Rider
     4 months ago

    Lilly, what about if the driver has a ride that goes out of cell coverage? Does the app just pick up where it left off when the driver goes back into coverage?

    I drive in a big city so this hasn't happened to me, but in more rural areas it could...

    Show Hide  1 Reply
      {{ ratingSum }}
      ippei
      1201 Driver Rider Guru
       3 months ago

      I just left another guru answer above. FYI.

    {{ ratingSum }}
    chawes
    731 Rider Guru
     4 months ago

    That's a great question. I don't know for sure. I would assume that Uber would honor the rider's app and charge based on that.

    What happens if both the rider and the driver lose cell coverage... I don't know.

    Show Hide  1 Reply
      {{ ratingSum }}
      SmittenKitten
      1975 Rider
       3 months ago

      The rider's phone is completely irrelevant.  The app doesn't even have to be on or even with the passenger.