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What happen if the Uber driver's mobile get switched off before ending the trip?

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himenmsuthar
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 Posted 1 month, 3 weeks ago

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What happen if the Uber driver's mobile get switched off before ending the trip?

The Guru Take

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    momof4
    7297 Rider Driver
     1 week ago

    When I first started driving I didnt realize my phone wasnt plugged into charger. As I went to end trip my phone died. I plugged it in turned it back on & the trip was still running. It was only 3/4 min. I contacted Uber they said they reviewed it and no adjustments needed on the fare. Two weeks ago I hit a 20 min dead zone on a trip with Uber. When I got to an area where my service came back trip was still running and when I ended it fare was correct. I have always used a Galaxy since I started driving. If my app is open either up on screen or running in the background and it dies or I restart it the app is still up and running when the phone comes back on. It never closes out the app. I have to close app out or it will continue to run. Dont know if thats on all phones. 

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    BenRosen
    50 Driver
     1 week ago

    Great answer. Thank you.

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    RobinH74
    28 Driver
     1 week ago

    This happened to me once when my cigarette lighter fuse blew and there was no way for me to charge the phone.  (Learned a lesson that day that the phone battery really does not last when you have your GPS going.)

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    EjiEzeEze
    313 Rider Driver
     2 weeks ago

    I am that shameful driver who has let the phone die in the past.  I also had a period where the Uber app would continuously crash on me.  you are right that most of the time, it came back up, but sometimes, the app will just act like there was no ride at all.  

    I wonder if there is like an auto-cancel built in?

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    cheesehead
    489 Driver Rider
     1 month ago

    Lilly, what about if the driver has a ride that goes out of cell coverage? Does the app just pick up where it left off when the driver goes back into coverage?

    I drive in a big city so this hasn't happened to me, but in more rural areas it could...

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      ippei
      1200 Driver Rider Guru
       2 weeks ago

      I just left another guru answer above. FYI.

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    chawes
    704 Rider Guru
     1 month ago

    That's a great question. I don't know for sure. I would assume that Uber would honor the rider's app and charge based on that.

    What happens if both the rider and the driver lose cell coverage... I don't know.

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      SmittenKitten
      1830 Rider
       2 weeks ago

      The rider's phone is completely irrelevant.  The app doesn't even have to be on or even with the passenger.