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Refusing customers who don’t want to go the long way from Plattsburgh NY to Burlington, VT - how do I tell them nicely?

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Goodideasll
152 Driver
 Posted 3 months ago

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    RedANT
    1029 Rider Driver
     3 months ago

    All you have to do is tell the passengers "I show your destination as Burlington, VT.  We have 2 options for you to choose from... 

    1.  I can drive you there, but you're going to have to pay for the roundtrip ferry tolls upfront in cash; 

    2.  I can drop you off at the ferry, you can walk aboard, then you're going to have to order another ride once you've arrived on the other side;

    Which way do you want to go?

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      Goodideasll
      152 Driver
       3 months ago

      PSII Thanks again RedANT! 😊Thank You for taking the time to answer - you really made me feel good!😊

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      Goodideasll
      152 Driver
       3 months ago

      That is smart! Thank You RedANT!😊

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    Goodideasll
    152 Driver
     3 months ago

    Also, I forgot to mention, that as NY Uber drivers, we are not allowed to pick up customers in Vermont. So we have to pay the return ferry toll ($10.75) and dead-head back to NY. If we go the long way, it takes about an hour and a half as opposed to 45 minutes on the ferry.  With paying the return fare ourselves, the trip over is just not worth it. So, how do I explain all this nicely and not get into trouble? Thank You!😊

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    Goodideasll
    152 Driver
     3 months ago

    How do I tell customers that Uber will not charge them for taking the ferry from NY to Vermont?  They need to pay the ferry tolls (which is $20 for a car and two passengers) or we go the long way around Lake Champlain, which is about an extra 40 miles. I have made this trip , paid the ferry tolls and Uber refused to reimburse me each time. I talked to the Uber supervisor in the Philippines ( the highest ranking supervisor there, according to her) and they told me they have no knowledge of such a ferry and basically just eat it. I don’t think this is fair, so unless people want to go the long way - I am gonna have to refuse nice people a ride. What do you think? How should I do this?

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      bobshmob
      47 Driver Driver
       3 months ago

      I would explain the situation to your passengers up front and ask for the $20 ferry cost before you start driving. If they do not pay then say that you will have to take a different route that does not go on the ferry. This is definitely an annoying situation that Uber should rectify. Have you tried to talk to an Uber personnel from the US (not the Philippines)?

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        Goodideasll
        152 Driver
         3 months ago

        Thanks for the help Bob, I am new to Uber driving(only 5 weeks as of 4-18-19). I called Uber support and asked for help stateside. Ren, the supervisor in the Phillipines, told me that she was the boss of all bosses everywhere.  She did tell me I could drive to Rochester, NY, which is about 4 hours away(I think), and ask for their help.  I thanked her and she cut me off, saying she was the final arbiter for all things Uber.  PS. I forgot to mention that Ren over-ruled the previous Uber rep, Al, that I talked to on Monday, April 1st. Who had told me to expect my $30 repayment in 48 hours. So after I called back 72 hours later, on Thursday, I was told that Al would be given a lecture and re-training in Uber policy! Thanks again Bob😊