Refusing customers who don’t want to go the long way from Plattsburgh NY to Burlington, VT - how do I tell them nicely?

All you have to do is tell the passengers "I show your destination as Burlington, VT.  We have 2 options for you to choose from... 

1.  I can drive you there, but you're going to have to pay for the roundtrip ferry tolls upfront in cash; 

2.  I can drop you off at the ferry, you can walk aboard, then you're going to have to order another ride once you've arrived on the other side;

Which way do you want to go?

Also, I forgot to mention, that as NY Uber drivers, we are not allowed to pick up customers in Vermont. So we have to pay the return ferry toll ($10.75) and dead-head back to NY. If we go the long way, it takes about an hour and a half as opposed to 45 minutes on the ferry.  With paying the return fare ourselves, the trip over is just not worth it. So, how do I explain all this nicely and not get into trouble? Thank You!😊

How do I tell customers that Uber will not charge them for taking the ferry from NY to Vermont?  They need to pay the ferry tolls (which is $20 for a car and two passengers) or we go the long way around Lake Champlain, which is about an extra 40 miles. I have made this trip , paid the ferry tolls and Uber refused to reimburse me each time. I talked to the Uber supervisor in the Philippines ( the highest ranking supervisor there, according to her) and they told me they have no knowledge of such a ferry and basically just eat it. I don’t think this is fair, so unless people want to go the long way - I am gonna have to refuse nice people a ride. What do you think? How should I do this?