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Mid-Ride Cancellation Scam - Now on Bridges and Tunnels

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BrianTheScrewDriver
434 Driver Driver
 Posted 1 year, 4 months ago

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Are we all aware by now of the mid-ride cancellation scams?  What happens if a passenger cancels an Uber ride in the middle of a trip?

If you are an experienced driver, you face this from time to time. For me, it happens at least once a month.  Uber is definitely aware of the scam and is pretty good at refunding me now.  It seems to be fairly automated.  I guess it isn't difficult to see when there is a cancellation mid-trip.  Not difficult to check.

I also try to use Uber App's navigation now, so I can make sure I see the cancellation notification.  If anyone cancels on me, I would know immediately.

Here's a new one I experienced last weekend.  Going from Weehawken, NJ to Chelsea.  It isn't a long trip but it requires me to take the Lincoln Tunnel, which has a $15 toll.  As I was pulling out of the tunnel (and Chelsea isn't far from there.  It's pretty much right there.)  I was notified that the trip was cancelled.  I thought to myself "here we go again", but I kept my cool and said, "Hey, you cancelled the ride.  Are you getting off here?"

To which, she said, "yes, i am good here."  So I pull over and then she took off. It was business as usual from there.

The next morning, while I was checking the earnings, I noticed that I never got compensated for the bridge toll.  I wrote Uber and they immediately wrote back, "This is to inform you that the cancelled trip and toll charges on a cancelled trip are not paid. Tolls are paid only on completed trips."

WHAT?  

First of all, I thought "cancelled" trips are treated as "completed" trips just with a different destination or at lea...

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Are we all aware by now of the mid-ride cancellation scams?  What happens if a passenger cancels an Uber ride in the middle of a trip?

If you are an experienced driver, you face this from time to time. For me, it happens at least once a month.  Uber is definitely aware of the scam and is pretty good at refunding me now.  It seems to be fairly automated.  I guess it isn't difficult to see when there is a cancellation mid-trip.  Not difficult to check.

I also try to use Uber App's navigation now, so I can make sure I see the cancellation notification.  If anyone cancels on me, I would know immediately.

Here's a new one I experienced last weekend.  Going from Weehawken, NJ to Chelsea.  It isn't a long trip but it requires me to take the Lincoln Tunnel, which has a $15 toll.  As I was pulling out of the tunnel (and Chelsea isn't far from there.  It's pretty much right there.)  I was notified that the trip was cancelled.  I thought to myself "here we go again", but I kept my cool and said, "Hey, you cancelled the ride.  Are you getting off here?"

To which, she said, "yes, i am good here."  So I pull over and then she took off. It was business as usual from there.

The next morning, while I was checking the earnings, I noticed that I never got compensated for the bridge toll.  I wrote Uber and they immediately wrote back, "This is to inform you that the cancelled trip and toll charges on a cancelled trip are not paid. Tolls are paid only on completed trips."

WHAT?  

First of all, I thought "cancelled" trips are treated as "completed" trips just with a different destination or at least charged as such.  I drove through the tunnel, and I should have been paid tolls. 

So there was something amiss.  I checked to see if she had cancelled the trip before I got to the tunnel, but I saw that she didn't.  The trip ended before the location I physically dropped her off, so it must have been a glitch in the system?

Uber did reimburse me, but didn't answer any of my questions as to why it happened.  Was it because she had cancelled "before" the toll was assessed?  Do you not reimburse tolls for any trip that was cancelled?  Typical Uber.  Complete silence, except for a bunch of automated messages.

Two lessons:

- The mid-ride scam is very scary for trips with big tolls.

- Uber's toll calculation may not be exact.  

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Comments

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    davescully
    35
     1 year ago

    that is so strange to me that the riders owuldn't have to pay tolls. Uber needs to change that. This could become a serious issue.

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    bBerman81
    268 Rider
     1 year ago

    That is messed up. So people are canceling in middle of a tunnel because even if they get caught, they get to through the tunnel?  

    At the end of the day, the bill gets footed by Uber, but what a pain for the drivers.  What a shame that they need to watch their backs al the time and stare at their earnings report just to be compensated fairly.

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      ChatswickFan
      259
       1 year ago

      I'd like teo say, EFF Uber, but it makes me angry that riders are doing this.  They are definitely not paying their fair share. 

      I'd like to think that, if this is a rampant problem, Uber will come up with a way to thwart these attempts.  Like charging the tolls at the beginning of a toll road, or having a penalty for mid-ride cancellations. 

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    mboscorelli
    251 Rider
     1 year ago

    Yes, cancelling mid-trip is prominent.  There should be a penalty for this.  Like a cancellation fee.  

    Show Hide  7 Replies
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      HaileyGraff
      24
       1 year ago

      Yeah, but there are legitmate times where you would cancel a ride or just end a ride prematurely.  What if I just changed my mind and wanted to get off there instead of the original destination?

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        lguirch
        79 Driver
         1 year ago

        I find it  strange that a passenger would cancel without telling the driver "i will get off here" or something like that.

        Then the driver would slide the complete trip icon and all would be good, as drivers get paid time and distance thus GPS would know where the actual drop off happened.

        I heard of these scams of cancel before the tolls but never had one happened to me as I am part time driver.

        I am registered in Philadelphia, every time I take someone to NJ that passenger automatically gets a $5.00 toll added to their bill (for me to get back to my home market) even if I decide to drive back over a free bridge.

        First time I hear that someone did it in the middle of the tunnel (is it even permitted to drop someone on the side of the road like that)?

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          CaptainOlimar
          186
           1 year ago

          Wait what? You get paid tolls even though the toll wasn't a part of the trip?  ...to cover the return trip's toll?  

          I have not heard this.  How is this fair to the passengers.   I mean, what happens if someone from NJ took it into PA and you drive over a toll bridge?  Would this inbound passenger not have to pay?

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            lguirch
            79 Driver
             1 year ago

            If I am a Philadelphia registered driver and pick you up in Phila, and take you to NJ over a toll bridge (even though there is no toll into NJ) we get paid toll to allow us to get back into our registered home market.

            not sure who actually pays it passenger or Uber themselves but we get paid for that.

            i once drove a passenger from Phila to NJ got paid toll $5.00. Once I dropped that passenger off I got a request to pick a passenger up in NJ and take them to Phila and got another $5.00 toll from thy ride. This happens rarely.

            Inkmow it sounds fishy but now imagine the following scenario.

            i take you into some city where it cost nothing to get into. Drop you off, but in that city I am not allowed to pickup and passengers and it costs $15.00 to get back into my home market. I am now driving for free for maybe 30 minutes and pay all the tolls out of pocket. So I think it is reasonable we get at least some tolls paid to help us het back to area where we can pickup passengers  a...

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            If I am a Philadelphia registered driver and pick you up in Phila, and take you to NJ over a toll bridge (even though there is no toll into NJ) we get paid toll to allow us to get back into our registered home market.

            not sure who actually pays it passenger or Uber themselves but we get paid for that.

            i once drove a passenger from Phila to NJ got paid toll $5.00. Once I dropped that passenger off I got a request to pick a passenger up in NJ and take them to Phila and got another $5.00 toll from thy ride. This happens rarely.

            Inkmow it sounds fishy but now imagine the following scenario.

            i take you into some city where it cost nothing to get into. Drop you off, but in that city I am not allowed to pickup and passengers and it costs $15.00 to get back into my home market. I am now driving for free for maybe 30 minutes and pay all the tolls out of pocket. So I think it is reasonable we get at least some tolls paid to help us het back to area where we can pickup passengers  again .probably should be paid by Uber/Lyft themselves not passenger if passenger actually did not cross any tolls. As it will then screw the passenger who maybe gets hit with toll both ways if he gets driven one way by driver from one market and back home by a driver from another. Like I said I am not sure if it comes out of the passenger but we do get tolls paid.

            would be curious to hear from passengers as I do not take uber Lyft as a passenger since I am a driver ;)

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              ippei
              1201 Driver Rider Guru
               1 year ago

              Guru here.  Those tolls are indeed being assessed on the passengers.  However, I do wonder if many are even aware that they are paying for the return tolls. (and not theirs)

              There are situations where passengers are charged the tolls for the return trip, even though they were not incurred during the trip. Philadelphia bridges is a good example.

              Who pays the tolls on the return trip on an Uber/Lyft ride?

              (Note: I added your Philly example to it. Thanks!)

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        breakingbread
        234 Rider Driver
         1 year ago

        It shouldn't matter if you change your mind. There should be a penalty, end of story!

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        mboscorelli
        251 Rider
         1 year ago

        You could just ask the driver to complete the trip.

        Maybe we can introduce a "Complete" button the rider's.  Oh, wait, then it'd be the same as the Cancel button. 

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    BGraft89
    614 Rider Driver
     1 year ago

    Uber does pay tolls for cancelled trips.  Don't worry.  

    I would imagine it was a glitch where the toll wasn't calculated yet.  Maybe you didn't get through the bridge enough.

    ...or perhaps the girl cancelled it way before it actually dropped the pin.