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Uber Instant Pay Glitch. What are your thoughts on the "compensation"?

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momof4
8199 Rider Driver
 Posted 4 years, 2 months ago

As we all know it was a rough ride for drivers over the weekend. No access on driver's app to see your trips, how much you made, and the worst part was you couldnt cash out to get paid. Drivers were unable to drive as they had no access to their pay. I also had issues with navagation. This isnt the first time this has happened. A few months back there was an issue with the instant pay. I waited a week for my pay last time this happened. Then it occured again a few days later, although this time they fixed it in 32 hrs. 

I went on the app today and Uber is giving drivers free instant pay for 1 week. In case you dont drive free instant pay allows drivers to get their pay sent to bank account immediately for .50. I know drivers that lost 2 days of driving, bills they couldnt pay on time, or bills that bounced because money wasnt available. Uber is giving us .50 to 3.50 (if you cash out daily) to compensate for the trouble they caused. Just another way to say FY to its drivers, and to let us know they dont care. Take notice, rider app never goes down and Uber never has issues collecting rider money. Uber can take there .50 and shove it. Any thoughts from other drivers out there?

Comments

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    JPoland
    179 Driver Driver
     4 years ago

    My new app has been crashing on me mid-day.  Whie I am trying to accept a ride, while I am driving someone, while I just sit and try to find my acceptance rate.  It doesn't matter.

    Forget getting paid.  I just want to work without disruption. I freak out every time.

    Granted, when I re-open the app, the ride is still intact (phew) and can continue with my day, but it just isn't a great feeling.  I mean, what would the customer thing?  What if I had missed a request?  Waht if I can't complete a ride?

    Uber is telling me that it may be my phone. iPhone 6 isn't that old, is it?

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    jutre
    127 Driver
     4 years ago

    SERIOUSLY 50 cents is BS!! They held my money hostage multiple times, making me late for bills, and they think 50 cents is going to make me happy again?

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    PattyMelt
    190 Driver
     4 years ago

     they should have left well enough alone. Offering me a couple of $.50 discount only makes me more angry. They were holding $500 of mine hostage for nearly 3 days. 

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    JonHogan
    86 Driver
     4 years ago

    Uber is so good at releasing things in phases, why couldn't they have done that here?  Work out the kinks in a localized market.  This payment glitch is a pretty big blunder.

    One may say this is just Silicon Valley start-up, but we are talking about people's livelihood, folks.

    Show Hide  4 Replies
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      momof4
      OP 8199 Rider Driver
       4 years ago

      They are blaming the "glitch" on the new driver app. The issues I have with that are the new driver app isnt available in every city yet. From my understanding the problem with the app was worldwide. The other issue is approximately 2 months ago when we all had the old app the same problem happened. I cashed out 2X and the app kept saying my $ went to the Uber debit card. Problem is I dont have the Uber debit card. I called Uber they said it would be fixed in 24 hrs. It took 3 days before you could cash out. I lost 3 days of driving and didnt receive my money until almost a week later. Then approximately 2 weeks later it happened yet again. Although it only lasted approximately 32 hrs. I am not buying their excuse. 

      People have bills to pay, they need gas to be able to drive their car, toll money, feed their families etc.. What other company do you know has their employees work for free? They have proven over and over again they cant be trusted. The message I kept getting over w…

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      They are blaming the "glitch" on the new driver app. The issues I have with that are the new driver app isnt available in every city yet. From my understanding the problem with the app was worldwide. The other issue is approximately 2 months ago when we all had the old app the same problem happened. I cashed out 2X and the app kept saying my $ went to the Uber debit card. Problem is I dont have the Uber debit card. I called Uber they said it would be fixed in 24 hrs. It took 3 days before you could cash out. I lost 3 days of driving and didnt receive my money until almost a week later. Then approximately 2 weeks later it happened yet again. Although it only lasted approximately 32 hrs. I am not buying their excuse. 

      People have bills to pay, they need gas to be able to drive their car, toll money, feed their families etc.. What other company do you know has their employees work for free? They have proven over and over again they cant be trusted. The message I kept getting over weekend is "no worries yiur trips and money is safe with us". Are they serious? Do they think anyone believes it?  They put out these commercials about transparency, making things better, 180 days of change  etc. The best is they claim that drivers helped with this new app. What drivers that helped with that app would've agreed with the new surge? There is no big difference with this new app but yet they make it seem like its a big deal and helps the drivers. The only thing that will help the drivers is to stop the lies, pay us what we deserve, treat us better. My booking fees have been increased since Sept 1st but yet I've received no notice no explanation. What's even stranger is its not on all trips some are 2.00 some are 2.20 for Uber X. Some are 2.50 for XL some are 2.60. There are pool trips that Uber made more than I did and its not because of booking fee at the time I only had 1 rider. Last night I had an Uber X trip that Uber made .26 less than I did. You send an email you get a scripted answer that dont answer your question. You call you get someone that is from another country that dont understand you and all they do is read a scripted answer. You may as well have a computer answer the phone. 

      They just dont care about the drivers. A handful quit another 100 sign up. You would think they would want to keep experienced high rated drivers. They just dont care. I bet Dara and his stooges got their paychecks and didnt have to wait. I dont think this guy is any better than the last one. Just dont understand how they keep getting away with it.

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        bellylaugh
        50 Rider
         4 years ago

        Rider here. Why couldnt you drive for those 3 days? What does their mess up with the payment have to do with your driver app, did it get shut down or something?

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          momof4
          OP 8199 Rider Driver
           4 years ago

          We were not able to collect our pay. As a driver you have a choice to get paid weekly or you can cash out up to 5X per day for .50 each cash out. Uber's payday is on Wednesday which in itself is an odd day so maybe as a driver you cash out on Friday well guess what there was a glitch and you couldn't get your money. Drivers may need their vehicle cleaned, gas, a repair, or pay their phone bill, toll money (as we pay tolls out of pocket & get reimbursed).When drivers need that money before payday they cash out. Some cities drivers had to wait 4 days until they could cash out. Personally I cash out everyday now because of the same "so called glitch" 2 months ago same thing happened twice in 2 week period.  If your boss came to you and said there is a glitch we cant pay you obviously thats an issue. Not only did you not have any access to your money but all the rides you gave Friday were no showing up and then again Saturday so you have to hope when they finally did show they we…

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          We were not able to collect our pay. As a driver you have a choice to get paid weekly or you can cash out up to 5X per day for .50 each cash out. Uber's payday is on Wednesday which in itself is an odd day so maybe as a driver you cash out on Friday well guess what there was a glitch and you couldn't get your money. Drivers may need their vehicle cleaned, gas, a repair, or pay their phone bill, toll money (as we pay tolls out of pocket & get reimbursed).When drivers need that money before payday they cash out. Some cities drivers had to wait 4 days until they could cash out. Personally I cash out everyday now because of the same "so called glitch" 2 months ago same thing happened twice in 2 week period.  If your boss came to you and said there is a glitch we cant pay you obviously thats an issue. Not only did you not have any access to your money but all the rides you gave Friday were no showing up and then again Saturday so you have to hope when they finally did show they were all there and all correct. If you give 50 rides per day its difficult to remember every ride, mile, etc.. Uber sent us a message "no worries your money and trips are safe with us" sorry nothing is safe with them. They are a company that has a rep for being anything but trustworthy. I am sure you were not expecting a book when you asked your question but hope this answers it. :)

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      LomackB.Gray
       3 years ago

      There is no clutches when it come to picking and dropping off riders just glitches when it’s time to get paid?