RIDEGURU
I took a Lyft ride to the airport. I will admit, I don't use Lyft that often (especially during this pandemic). I got off at the airport, and continued to deal with the stress of travel. Off to a family wedding.
Like many, I get behind on my emails while traveling. It was Wednesday (so 3~4 days after the flight) when I saw the Lyft receipt. Great, I click on "Give tip," and it says this:
Really?
Comments
"You can add a tip up to 72 hours after a ride is complete."
Here are the rules:
https://help.lyft.com/hc/en-us/articles/115013081368-How-to-tip-your-driver
Thanks for posting, and this is infuriating to say the least. Drivers are not always aware of the user experience, so this is good to know. (not like we can do anything about it)
Basically, this restricts any occasional riders from tipping. Why would the open the app again if they only need a ride once a month?
Right, that's the problem with this. Most casual riders do not use Lyft app enough to be prompted to rate and tip the driver. It's usually too late by the time they see the email receipt or whatever. The Lyft app should pop up a notification to encourage this. Many want to tip and this shouldn't be the reason people shouldn't tip. This hurts everyone.
I wonder why Lyft even applies a duration. Is there some law against this? Charging a customer x days later? Maybe a restriction enforced by the credit card company? why why why?