Questions from riders and drivers answered by our Ride Gurus and Rideshare Experts
No, I am not stupid. I tried to do that math but it doesn't work. I know after experimenting that it isn't just # of cancelled rides divided by # of trips accepted.
(# of driver-initiated cancelled rides) / (# of rides accepted) = ??? Nope.
I asked Uber. Guess what. They never wrote back. LOL.
The driver's cancellation rate is indeed the number of trips you, as a driver, have cancelled divided by the number of ride requests you have accepted. Your math seems to be correct.
However, this is a rolling calculation of the last 7 days. The equation ignores all figures (both cancellations and trips accepted) from 8 days ago or more. Try doing the math again with only the recent dates.
Additional considerations:
- When a rider cancels a trip, it is not counted towards your cancellation number. Hence it does not increase your cancellation rate, but it will help you reduce it because the denominator, # of rides accepted, goes up.
- It is known that when drivers take a few days off (i.e. stay offline), the cancellation rate spikes higher. This is due to the fact that you still have cancellations from when you were driving, but you are not accepting any new trips. If you are not accepting any trips, your denominator decreases, even though you are still carrying the cancellation number from when you were driving.
RIDEGURU
Comments
I try to not pay attention to this metric. I'd rather be safe and trust my gut when cancelling. Not worried about this stupid metric.
Amen to that.
Bingo. Thank you for the explanation. Now I will be able to sleep at night.
So it isn't cumulative at all.