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I don't understand how the cancellation rate (the percentage) is calculated. Has anyone figured it out?

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PhilDorfman
46 Driver
 Posted 4 years, 3 months ago

No, I am not stupid.  I tried to do that math but it doesn't work.  I know after experimenting that it isn't just # of cancelled rides divided by # of trips accepted.

(# of driver-initiated cancelled rides) / (# of rides accepted) = ???   Nope.

I asked Uber.  Guess what.  They never wrote back.  LOL.

The Guru Take

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    DDominico69
    188 Driver
     4 years ago

    I try to not pay attention to this metric.  I'd rather be safe and trust my gut when cancelling. Not worried about this stupid metric.

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    PhilDorfman
    OP 46 Driver
     4 years ago

    Bingo.  Thank you for the explanation.  Now I will be able to sleep at night.

    So it isn't cumulative at all.