×
Post New Topic

Why don’t ride share passengers tip more often? Should tipping be made mandatory?

{{ ratingSum }}
Uberserge
1286 Rider Driver
 Posted 1 year, 6 months ago

As drivers, we’re in the service industry. We show up 6-8 million times a day in front of someone’s house, at their workplace, a bar or restaurant to pick them up without knowing where they’re going. Our job is to take them from A-B safely, during the ride, we have the passenger’s life in our hands. Although tipping is not mandatory in other service jobs, taxi drivers, bartenders, waiters, doormen and valet attendants come to mind, it is part of our social fabric. It’s a little something extra for a job well done. Uber passengers are notoriously bad at tipping, Lyft passengers are more generous. Does the passenger reflect the culture of the respective companies themselves? 

Comments

    {{ ratingSum }}
    T-RabitDriven
    221 Driver
     1 year ago

    Lack of education. We have to admit that this is a new business model and something completely new to these consumers.  They simply don't realize or have learned or know that this is the norm (or supposed to be the norm).

    We all grew up and learned from our parents (or whomever) that you tip 15~20% to the waiters and waitresses.  No one taught us to tip Uber drivers.   Perhaps taxi drivers to round up to the next 10 or a 5 or something.   but again, not Uber drivers.

    I mean, what do you think the percentage should be? You may have a figure but how did you come up with that?  If your claim is that no one is tipping how can you claim that what you say is the new norm?

    I am a driver and want to get paid more and be tipped more.  However, my expectation is a bit different. I think I need to be paid more by the rideshare companies and try not to blame the riders. If there are no bad intentions by the riders, this really cannot be their fault. 

    Show Hide  1 Reply
      {{ ratingSum }}
      Uberserge
      OP 1286 Rider Driver
       1 year ago  (edited 1 year ago)

      It's not on the riders, it's social etiquette to tip. The same rider you just took to a bar or restaurant will be tipping at the end of the meal, enough said. Uber has a lot to do with rider education, they could easily make tipping a priority for the rider as opposed to hiding tipping behind 3 screens. Why do Lyft pax tip more often? Because tipping was an option from the first day. Uber on the other hand waited five years befire tipping in the app was introduced, they even said tips are included in TK days.

    {{ ratingSum }}
    AKalligon
    50
     1 year ago

    I didn't realize we weren't tipping often. LOL.

    Are there statistics on this.  ...or if you are a driver, what's your impression on how often they tip? Forget the amount for a second. How frequent?

    Show Hide  4 Replies
      {{ ratingSum }}
      RedANT
      1069 Rider Driver
       1 year ago

      Tip rate varies depending on time of year, distance of trip, fare, destination, whether or not the passenger paid surge/primetime, etc.  Some days 50% tip.  Other days that number drops to 10%.  

      VERY different from taxis that charge twice as much and get tipped 90% of the time.

        {{ ratingSum }}
        Uberserge
        OP 1286 Rider Driver
         1 year ago

        Taxi rates in Los Angeles, 2.85 to drop and 2.75 a mile plus 35 cents a minute if congested. Go figure! Can't wait until driverless cars, we're driving for 60/21 in Los Angeles.

        {{ ratingSum }}
        Uberserge
        OP 1286 Rider Driver
         1 year ago

        In Los Angeles where I'm at, tips are at most 2 out of 10 rides. Pax think we're swimming in money, they think we're keeping 80% of what they're paying. They tip the bartender who pops their beer or valet who brings their car to them more than their Uber driver.

      {{ ratingSum }}
      Uberserge
      OP 1286 Rider Driver
       1 year ago  (edited 1 year ago)

      Uber and Lyft put out total dollar amounts received in tips on their platform every year boasting of the figure. They don’t devulge the percentage of trips that the passengers tip. I drive on both platforms, X on Uber and regular Lyft, on the Uber platform, I’d say at most 2 out of 10 pax tip, on the Lyft platform it’ll be a higher number but not much more than 3 out of ten. I hear the percentage of pax tipping is higher on Suv, black and select.