RIDEGURU
As a rider, do you really care about your Uber or Lyft score?
AnonymousDriver
Ask a Passenger
Do you have comments or questions to people who take rideshares? Any driver advice for your passengers or other ridehailers? Share your thoughts, feedback, complaints and have them be heard by real rideshare riders.
AnonymousDriver
Ride Master
Real driver questions from RideGuru anonymous users.
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Featured Answers
ClayClaymore
You should care. For two reasons:
1) Drivers will pass you up. This means it'll take longer for you to be matched up with the driver. Do you see your app spinning upon request? That means drivers are ignoring your requests and they are being handled like hot potatos.
2) Uber started suspending and banning users for having low ratings.
Comments
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Riders can be deactivated but not sure how low it has to be. I picked someone up last week with a 4.5. The rider was as sweet as could be, I encountered no problems. I started seeing more and more rider ratings below 4.7 in past few months. I declined a few trips because of these ratings. Then one night I got 4 trip request with rider ratings below a 4.7. I cannot afford to keep declining request. I took the trips. All 4 were nice people, pleasant, good conversation, absolutely no issues. I really could find no reason at all to rate them below 5 stars. I stopped declining trips based on stars. Suppose riders did that to drivers? I have read forums and seen videos on drivers taking stars away from riders for slamming doors (my car, just about everyone slams doors most apologize. My SUV no one slams them) I think most of the time it's accidental they don't know how much force is needed to close door properly for every make and model of car out there. Some drivers take stars for no…
Riders can be deactivated but not sure how low it has to be. I picked someone up last week with a 4.5. The rider was as sweet as could be, I encountered no problems. I started seeing more and more rider ratings below 4.7 in past few months. I declined a few trips because of these ratings. Then one night I got 4 trip request with rider ratings below a 4.7. I cannot afford to keep declining request. I took the trips. All 4 were nice people, pleasant, good conversation, absolutely no issues. I really could find no reason at all to rate them below 5 stars. I stopped declining trips based on stars. Suppose riders did that to drivers? I have read forums and seen videos on drivers taking stars away from riders for slamming doors (my car, just about everyone slams doors most apologize. My SUV no one slams them) I think most of the time it's accidental they don't know how much force is needed to close door properly for every make and model of car out there. Some drivers take stars for no tip. I assume they are talking about cash tip because you rate passenger before you can see if they tipped. I have gotten tips added at end of night up to 2 weeks after. That is just rediculous to take stars, tips are great and appreciated but not mandatory. As drivers we complain about riders rating us low for stupid reasons but some drivers out there are doing the same thing. I can honestly say there has been less than a handful of times I wanted to rate a passenger less than 5 stars in over 1200 trips. The only reason I didn't is because we have to swipe stars immediately and then give reason I don't have time for that most nights. Wish we could give rating at end if shift. The star rating is awful Uber also needs to let us know when we get less than 5 stars why the passenger rated us less than 5 because how do you fix something when you have no clue what you did?
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That is messed up to rate negatively for no tips. and worse for no cash tip. The driver doesn't even know until much later or at all if he was tipped, right?
I feel there is a weird movement or "resistance" going on among drivers to rate customers lower. The good thing is that Uber knows this and it's all relative. I did look this up once, and I do hear that average ratings for passengers is MUCH lower than that of drivers.
and passengers don't get deactivated for ratings. It's based on incidents. Obviously, repeat offenders will be reviewed closer, and the ratings may help. but it's definitely based on the number.
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Wow! The longer this thread runs, the lower my reputation goes. Passengers on a rampage downvoting me for telling them the truth on how things work. Don't like the facts, take it out on Uber, not the drivers.
Passengers here are pissed at me because of their ratings? FFS we've probably never even met! Why try to screw me?
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I actually have a lower passenger rating than driver rating. I’m at 4.86 with Uber, 4.93 with Lyft, but 4.48 with Uber as a passenger. I don’t know what my rating is as a Lyft passenger. One possible reason for my low Uber rating is that I have requested rides for a few friends and acquaintances on my account and did not ride with them. My low score hasn’t affected me in getting rides, though I drive way more than I ride. I’d be deactivated if I had my passenger rating as my driver rating. At this point, I’m not worried.
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Why do I care? I am not trying to be dimissive. I am actually asking why. I know drivers can get booted when it's too low. What about passengers? Can we be banned?
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The answer is no.
Try taking a pole. I bet 80% of the riders don't even know they are being rated.
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I am a data point, and no, I didn't know there was such a hidden metric. That seems so creepy to be rating customers. Wasn't there some a conspiracy theory that retailers are rating us consumers? This is what it feels like.
From what I have read here though, it doesn't seem like they do anything about it. So what's the point.
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I have a 4.5 Uber passenger rating. In fact it went from a 4.7 to a 4.5 in eight rides and I have absolutely no idea why. I have taken a total of 16 rides altogether, all either to or from a major international airport, mostly NYC and Toronto. I found it odd at first but I've never had a driver offer to help with luggage, after confirming we're correctly matched through the passenger window, without fail they have all remotely popped the trunk and stayed sitting in the driver's seat ignoring me. The first time it was jarring, but now that I know none of them will ever offer I'm used to it, I'm not frail, but it's still completely different from pre-uber days when taxi drivers were eager to help knowing it could mean a good tip. And to be honest, greeted with such ambivalence I am inclined not to tip, but I always do, on the app, either 15 or 20%.. I don't carry cash so it's always on the app. I also always leave 5 stars, except one extremely bad driver …
I have a 4.5 Uber passenger rating. In fact it went from a 4.7 to a 4.5 in eight rides and I have absolutely no idea why. I have taken a total of 16 rides altogether, all either to or from a major international airport, mostly NYC and Toronto. I found it odd at first but I've never had a driver offer to help with luggage, after confirming we're correctly matched through the passenger window, without fail they have all remotely popped the trunk and stayed sitting in the driver's seat ignoring me. The first time it was jarring, but now that I know none of them will ever offer I'm used to it, I'm not frail, but it's still completely different from pre-uber days when taxi drivers were eager to help knowing it could mean a good tip. And to be honest, greeted with such ambivalence I am inclined not to tip, but I always do, on the app, either 15 or 20%.. I don't carry cash so it's always on the app. I also always leave 5 stars, except one extremely bad driver who shouted into a phone for the entire 30 minute trip and drove like a maniac, but even then I didn't leave a bad rating, rather no rating at all.
So that leads me to my behavior. I'm the type of person who is always punctual and organized, there have been no issues with drivers having difficulty finding me, and I'm quick to load my luggage and get in the back seat with care not to slam or scuff. I always wear a mask, greet the driver with a thank you, some small talk if they want. If I'm tired from a long trip and don't want to talk I tell them they're welcome to put on a radio station of their choice. I've never asked for climate control, or opened the window at highway speed, I'm usually dressed business casual and don't smell (no cologne, not a smoker or drinker), I can't remember ever speaking on the phone during a trip. I used to say I will tip them on the app as I got out of the car (and always did) but I've read I should never say that for some reason, so I stopped. I do often tell them I plan to give five stars, and thank them for the ride, and again I don't slam the door because I hate when people do that in my car. I ride on my company's Uber account but I don't think the driver can see that or that it would make any difference. I live in a busy part of Brooklyn where the driver can always pick up another fare instantaneously. I do not eat or drink in the car, if anything I am usually quiet underway because I'm tired and I sometimes rest my eyes or just look out the window. If the driver wants to talk I always oblige, and I have listened to some crazy conspiracy theories while just nodding my head, occasionally there is a wonderful, thoughtful chat we both seem to enjoy, but never an argument..
So I am mystified why I have such a low rating. Is it because they're all airport trips? Do the drivers perceive me poorly because I'm white and they are Indian/Bangladeshi/Pakistani - I wouldn't think so? A couple days ago I took a $129 surge ride home from Newark airport, tipped 15%, my rating is still 4.5. Am I supposed to start preparing dinner for these guys and reading a bedtime story or what? I've only one time sensed the driver was upset (the shouting guy who I didn't rate) otherwise every driver seemed cordial and content, and yet they are giving me poor ratings, for what I really can't imagine. Can anyone enlighten me please?
The sad thing is now that I'm aware of my plummeting rating I really don't want to give 5 stars or tip anymore, but I do because everybody has to eat. In my opinion this Uber rating system is just bad business, it has no real criteria, can be purely based on looks or race or perceived entitlement and has caused me to no longer enjoy riding. I should probably just stop looking at it, but it irks me that drivers are passing up my fare for no good reason, and those who do pick me up have a bad impression of me before I even get in. I've asked my company if they'll open a Lyft account but they are sticking to only Uber.
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If your rider rating is below 4.7 don't expect me to pick you up. I assume that passengers with low ratings are short trips, no tips, rude, demanding or otherwise "needy."
I'm not saying you won't get a ride, you're just going to see fewer and fewer drivers willing to pick you up, time to get a ride will increase, (sometimes significantly) and the driver quality og those picking you up will start to erode.
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Agree 100%, I too ignore requests from passengers with score of 4.7 for exactly the same reasons.
To get anything lowe than a 5.00 form a driver, a passenegr must have really deserved it. I wish uber also allowed 24 hours to rate the passeneger, like Lyft does as I would take the time and leave a lower score for the non-tipping passenegrs. On uber the rating has to be done right away and passenegrs sometimes tip after the ride is over.
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What what what? Where does this 4.70 come from? I just checked mine and it's 4.73. I am in trouble? Is that a bad score?
I knew (or think I know) that Uber matches up good riders to good drivers, but I didn't know you guys saw it and could decline service.
So my Uber requests are being tossed around like a hot potato, until it lands in the hands of a desperate crappy driver. Maybe that's why I get the creepsters.
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Uber does not go out of their way to match a good passenegr to a good driver - Uber will start looking for the closest available driver, regardless of each other's rating (my driver rating is 4.91 and I get ride requests sent to me all the time with all sorts of passenegr ratings), I ofcourse ignore the ones that are in the neighborhood of 4.70, etc, so it then goes to the next closest avaialble driver and so on until one hits Accept and gives you a ride:)
On your next several trips, pay the driver a cash tip, does not have to be large, do not make your driver wait for you for 5 minutes, do not slam car doors or trucnk, do not leave trash in car and your ratings will jump up very fast:)
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I didn't realize that they don't match good to good.
Do they at least give the better rated drivers more rides somehow? or is it purely based on distance? I'd think it'd be good to reward the highly rated drivers by offering the rides to them first. Then if those drivers decline those rides, the scraps (like me at 4.73) to the lowly rated drivers.
...but thanks for the tip! I don't think I am an offender of any of those things, but I guess I got some work to do!
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That's exactly how it works. The request goes to the next person in the queue. We receive the request (which shows your rider rating) and decide on whether to pick you up or not based on it.
Is 4.73 a bad rating? I try to keep things relative. If my rating on Uber goes below 4.66 I seriously risk permanently being deavtivated and banned from driving on the Uber platform... FOREVER. (For Lyft, that can happen with driver ratings as high as 4.8) My justification is that if you have a rating that can get me fired, it's not worth risking my $50k /yr part time job over.
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You should care. For two reasons:
1) Drivers will pass you up. This means it'll take longer for you to be matched up with the driver. Do you see your app spinning upon request? That means drivers are ignoring your requests and they are being handled like hot potatos.
2) Uber started suspending and banning users for having low ratings.
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No, to be honest, I didn't even know about it. Wait, did I? I obviously don't care, because I can't even tell you what it is.
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