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As a rider, do you really care about your Uber or Lyft score?

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AnonymousDriver
69 Driver Driver
 Posted 1 year, 1 month ago

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    momof4
    7983 Rider Driver
     1 year ago  (edited 1 year ago)

    Riders can be deactivated but not sure how low it has to be. I picked someone up last week with a 4.5. The rider was as sweet as could be, I encountered no problems. I started seeing more and more rider ratings below 4.7 in past few months. I declined a few trips because of these ratings. Then one night I got 4 trip request with rider ratings below a 4.7. I cannot afford to keep declining request. I took the trips. All 4 were nice people, pleasant, good conversation, absolutely no issues. I really could find no reason at all to rate them below 5 stars. I stopped declining trips based on stars. Suppose riders did that to drivers? I have read forums and seen videos on drivers taking stars away from riders for slamming doors (my car, just about everyone slams doors most apologize. My SUV no one slams them) I think most of the time it's accidental they don't know how much force is needed to close door properly for every make and model of car out there.  Some drivers take stars for ...

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    Riders can be deactivated but not sure how low it has to be. I picked someone up last week with a 4.5. The rider was as sweet as could be, I encountered no problems. I started seeing more and more rider ratings below 4.7 in past few months. I declined a few trips because of these ratings. Then one night I got 4 trip request with rider ratings below a 4.7. I cannot afford to keep declining request. I took the trips. All 4 were nice people, pleasant, good conversation, absolutely no issues. I really could find no reason at all to rate them below 5 stars. I stopped declining trips based on stars. Suppose riders did that to drivers? I have read forums and seen videos on drivers taking stars away from riders for slamming doors (my car, just about everyone slams doors most apologize. My SUV no one slams them) I think most of the time it's accidental they don't know how much force is needed to close door properly for every make and model of car out there.  Some drivers take stars for no tip. I assume they are talking about cash tip because you rate passenger before you can see if they tipped. I have gotten tips added at end of night up to 2 weeks after. That is just rediculous to take stars, tips are great and appreciated but not mandatory. As drivers we complain about riders rating us low for stupid reasons but some drivers out there are doing the same thing. I can honestly say there has been less than a handful of times I wanted to rate a passenger less than 5 stars in over 1200 trips. The only reason I didn't is because we have to swipe stars immediately and then give reason I don't have time for that most nights. Wish we could give rating at end if shift. The star rating is awful Uber also needs to let us know when we get less than 5 stars why the passenger rated us less than 5 because how do you fix something when you have no clue what you did?

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      SpikeSparkle
      161 Rider
       1 year ago

      That is messed up to rate negatively for no tips.  and worse for no cash tip.  The driver doesn't even know until much later or at all if he was tipped, right?

      I feel there is a weird movement or "resistance" going on among drivers to rate customers lower.  The good thing is that Uber knows this and it's all relative.  I did look this up once, and I do hear that average ratings for passengers is MUCH lower than that of drivers. 

      and passengers don't get deactivated for ratings. It's based on incidents.  Obviously, repeat offenders will be reviewed closer, and the ratings may help.  but it's definitely based on the number.

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      RedANT
      1062 Rider Driver
       1 year ago

      Wow!  The longer this thread runs, the lower my reputation goes.  Passengers on a rampage downvoting me for telling them the truth on how things work.  Don't like the facts, take it out on Uber, not the drivers. 

      Passengers here are pissed at me because of their ratings?  FFS we've probably never even met!  Why try to screw me? 

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    KristenJanetKim
    316 Rider Driver
     11 months ago

    I actually have a lower passenger rating than driver rating. I’m at 4.86 with Uber, 4.93 with Lyft, but 4.48 with Uber as a passenger. I don’t know what my rating is as a Lyft passenger. One possible reason for my low Uber rating is that I have requested rides for a few friends and acquaintances on my account and did not ride with them. My low score hasn’t affected me in getting rides, though I drive way more than I ride. I’d be deactivated if I had my passenger rating as my driver rating. At this point, I’m not worried.

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    JimHemlock
    140 Rider
     1 year ago

    Why do I care?  I am not trying to be dimissive.  I am actually asking why.  I know drivers can get booted when it's too low.  What about passengers?  Can we be banned?

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      HemiDodge
      360
       1 year ago

      I think the consensus is that we can't.  but that doesn't mean you can be an a-hole.

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    RacRay79
    134 Driver
     1 year ago

    The answer is no.

    Try taking a pole.  I bet 80% of the riders don't even know they are being rated.

    Show Hide  3 Replies
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      ChrisWeston
      94 Rider
       1 year ago

      I am a data point, and no, I didn't know there was such a hidden metric.  That seems so creepy to be rating customers.  Wasn't there some a conspiracy theory that retailers are rating us consumers?  This is what it feels like.

      From what I have read here though, it doesn't seem like they do anything about it. So what's the point.

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        RacRay79
        134 Driver
         1 year ago

        No, dude.  It's not a secret.  You can check it for yourself in the Uber app.  You have to click into the Hamburger Menu (top left) and then click on our face, I think.

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        CurbDigger
        159
         1 year ago

        "Hiddn Metric."  Hahaha.  

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    RedANT
    1062 Rider Driver
     1 year ago  (edited 1 year ago)

    If your rider rating is below 4.7 don't expect me to pick you up.  I assume that passengers with low ratings are short trips, no tips, rude, demanding or otherwise "needy." 

    I'm not saying you won't get a ride, you're just going to see fewer and fewer drivers willing to pick you up, time to get a ride will increase, (sometimes significantly) and the driver quality og those picking you up will start to erode.

    Show Hide  7 Replies
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      lguirch
      79 Driver
       1 year ago

      Agree 100%, I too ignore requests from passengers with score of 4.7 for exactly the same reasons.

      To get anything lowe than a 5.00 form a driver, a passenegr must have really deserved it. I wish uber also allowed 24 hours to rate the passeneger, like Lyft does as I would take the time and leave a lower score for the non-tipping passenegrs. On uber the rating has to be done right away and passenegrs sometimes tip after the ride is over.

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        EllaOfCinder
        203 Rider
         1 year ago

        What what what?  Where does this 4.70 come from?  I just checked mine and it's 4.73.  I am in trouble?  Is that a bad score?  

        I knew (or think I know) that Uber matches up good riders to good drivers, but I didn't know you guys saw it and could decline service.

        So my Uber requests are being tossed around like a hot potato, until it lands in the hands of a desperate crappy driver.  Maybe that's why I get the creepsters.

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          lguirch
          79 Driver
           1 year ago

          Uber does not go out of their way to match a good passenegr to a good driver - Uber will start looking for the closest available driver, regardless of each other's rating (my driver rating is 4.91 and I get ride requests sent to me all the time with all sorts of passenegr ratings), I ofcourse ignore the ones that are in the neighborhood of 4.70, etc, so it then goes to the next closest avaialble driver and so on until one hits Accept and gives you a ride:)

          On your next several trips, pay the driver a cash tip, does not have to be large, do not make your driver wait for you for 5 minutes, do not slam car doors or trucnk, do not leave trash in car and your ratings will jump up very fast:)

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            EllaOfCinder
            203 Rider
             1 year ago

            I didn't realize that they don't match good to good.  

            Do they at least give the better rated drivers more rides somehow?  or is it purely based on distance?  I'd think it'd be good to reward the highly rated drivers by offering the rides to them first.  Then if those drivers decline those rides, the scraps (like me at 4.73) to the lowly rated drivers.

            ...but thanks for the tip!  I don't think I am an offender of any of those things, but I guess I got some work to do!

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          RedANT
          1062 Rider Driver
           1 year ago

          That's exactly how it works.  The request goes to the next person in the queue.  We receive the request (which shows your rider rating) and decide on whether to pick you up or not based on it. 

          Is 4.73 a bad rating?  I try to keep things relative.  If my rating on Uber goes below 4.66 I seriously risk permanently being deavtivated and banned from driving on the Uber platform... FOREVER.  (For Lyft, that can happen with driver ratings as high as 4.8)  My justification is that if you have a rating that can get me fired, it's not worth risking my $50k /yr part time job over. 

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            ryanLarson
            46
             1 year ago

            I just checked mine and it's 4.78, and I really though I was an impeccable passenger.

            I did hear somewhere else that overall passenger rating is much lower than driver ratings.  We pax does not seem to get the automatic 5s on regular rides.  Working off of a tighter tougher curve.

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              KillaBeez
              31
               1 year ago

              Drivers do ding passengers for sometimes unfair things.  Like not paying cash for tip.  or talking on the cell phone.  or slamming the door inadvertently.  Some of this stuff is out of your control.  

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    ClayClaymore
    115 Rider
     11 months ago

    You should care. For two reasons:

    1) Drivers will pass you up. This means it'll take longer for you to be matched up with the driver. Do you see your app spinning upon request? That means drivers are ignoring your requests and they are being handled like hot potatos.

    2) Uber started suspending and banning users for having low ratings.

    Uber passengers in Australia and New Zealand will get banned from the app if their rating drops below 4 stars

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    DDominico69
    162 Driver
     1 year ago

    As a rider?  I don't think anyone cares.  

    You pay money.  You are good.

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    Chelly
    73
     1 year ago

    Nah, I mean sometimes I check for fun but I don't really care.

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    HaileyGraff
    24
     1 year ago

    No, to be honest, I didn't even know about it.  Wait, did I?  I obviously don't care, because I can't even tell you what it is.