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Acceptance rates in new app?

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70 Driver Driver
 Posted 5 years, 5 months ago

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    669 Driver
     5 years ago  (edited 5 years ago)

    I justed posted this elsewhere, but since this is the same question, I will re-post.

    It looks like you can no longer see the acceptance rates and cancellations in the new Uber mobile app.  To see the those Uber acceptance rate and cancellations, you have to log into the web dashboard, it will display the metrics there. (

    This brings up a question whether Uber actually cares about these metrics anymore.  They obviously track it (as you can see it in web), but the fact that they have hidden it from app makes me think they don't care anymore.

    There was a court dealing on this where Uber cannot deactivate the drivers for low acceptance rates.  We are independent contractors and do not have to take rides we do not want to.

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    344 Rider Driver
     5 years ago

    I don't understand why the cancellation rate is such a hot topic. Surely no driver cancels so many rides that they should be concerned.

    When the new app was installed, I noticed that they did away with the number of 5 star ratings which I used to track on a spreadsheet by day. I was more concerned with that, then a cancellation ratio.

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    457 Driver Driver
     5 years ago

    Are you talking about how you can't find one?  I can't either.

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      291 Driver Driver
       5 years ago

      Huh?  It's right below your star rating.  Sandwiched between Star Rating and Cancellation Rate.