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5 star rating system hurting servers in the restaurant industry as well

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dracomalfoy
203 Driver
 Posted 4 years, 1 month ago

We need to get straight what each of the stars on the 5 star rating system mean. Many restaurants now have tablets on tables where you can rate your server at the end of the meal but only 5 star rating are considered good, a 4 star rating which is labeled as "satisfied" is considered bad for servers and can cost them shifts and money! If our society is going to make this 5 star rating system a thing for all service workers then we need some public campiagn about what each of the stars really mean!

https://www.buzzfeed.com/carolineodonovan/ziosk-presto-tabletop-tablet-restaurant-rating-servers?utm_term=.nld2EgYW5#.ygDPa9EW2

Comments

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    drivenmad
    134
     4 years ago

    They should have a note within the stars to indicate what they mean. Or they should be more leniant, 1 or 2 stars is bad, 3 stars is ok, 4 stars is good, and 5 stars in excellent. Isn't that hte standard start system anyways before Uber started making it 5 stars is good and 4 stars is bad? I mean if 4 stars is going to be bad why not jsut have the scale be "good" or "bad" lol

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    hanktoto
    174 Rider Driver
     4 years ago

    Riders have no idea what the stars mean, so many think 3 stars in good when in fact that could jeopardize my job. It sucks.

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      Bigfrank
      447 Rider Driver Driver
       4 years ago

      Learn how to change a passenger rating the next day and give three stars so they know how it feels to get three stars

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        Bigfrank
        447 Rider Driver Driver
         4 years ago

        Of course they do because they will get kicked off or will wait a long time for service if their rating is low.

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          joeyj
          423 Rider Driver
           4 years ago

          most pax don't even know how to see their rating

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        hanktoto
        174 Rider Driver
         4 years ago

        do passengers even care about their ratings?

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    danirevd
    77
     4 years ago

    How can you rate a server on the star scale when the questions are things like "How was your food". The server has no authority over how the food is cooked!

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      h8terA
      14
       4 years ago

      I think this happens with Uber too, people don't like the price of the Uber ride and give a bad star rating when the driver has no control over price!

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    GarretCarrot
    36 Rider
     4 years ago

    The star system is so arbitrary.