Is Uber and Lyft available at Auckland Airport for pickups? Are they allowed?
The Guru Take
Yes, they do if the driver has special permission.
I am having a difficulty wording this answer, mostly because the rules are not clearly defined for rideshares.
Auckland Airport's policy for rideshares services such as Uber and Lyft is:
- Yes, the drivers can drop off.
- No, the drivers cannot pick up.
With that said, the drivers can pick up as long as they are registered with the airport and deemed as a "pre-charter operator".
Therefore, while the burden is on the driver, as a passenger, yes, they are available for you to request. Caution: drivers you will see may or may not be following the above rules.
Here are the official word from Uber as of November 2017. It is meant to be written for drivers.
AKL for Uber partners
Driver-partners can drop-off passengers at Auckland Airport. However, they are not permitted by the airport to do pick-ups.
We’re working on putting in place a suitable arrangement with the Airport for both riders and drivers - we’ll keep you posted.
In certain circumstances, driver-partners may be able to register with the airport on an individual basis as a ‘pre-charter operator’. You can learn more about this below.
Register for pick-ups at AKL
Auckland Airport does not allow rideshare vehicles to pick up riders without the proper pre-charter registration. Driver-partners can register for airport pick-ups on the airport website (there are registration costs involved).
The airport may issue fines to any drivers who complete unauthorised pick-ups. It is your responsibility to ensure you do not accept airport trips unless you are registered with the airport.
If you receive an airport trip request are not able to enter into the airport to pick a rider up, let the trip request expire. Riders expect a pick-up on airport property.