RIDEGURU
I am so disgusted with Lyft. My daughter flew back to college arriving late on Sunday night at Portland airport. Earlier in the day she had booked a ride from the airport to her campus with Lyft so she would have a guarnateed ride back. Once she landed and disembarked the plane her Lyft ride had been canceled. Not only had her ride been canceled but she was expected to wait an hour and 15 minutes for another driver to show up and get her. There was no reason given for the cancellation - just canceled. She was not alone either. There were other passengers who ran into the same issue. What the heck? What explanation could there be to not release a booking soon enough for another driver to pick it up?
Lyft left her stranded!
Posted 1 year, 4 months ago
Posted In
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Posted By
Carol H (cbfigment)
5
Ride Apprentice
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Comments
Not cool, but most likely because they expect the rider to get there early and sit and wait for free. Especially if the college is not nearby... and especially if this is a promo time and they did not offer the driver the promo. It may have been an issue of a lot more money to be made by doing regular pickups. A lot. If they have to wait there for over 20 minutes... that is lost income... during a peak time that would be a serious ammount of income. Drivers are not being paid sustainable wages and the only way to make up for it is to work the peak times with more incentives. To take a reservation during those times is insane. Or maybe there was a family emergency... or maybe they just took another ride out of town that would not allow them to get there in time.
You generally seem to be upset because the scheduled ride was cancelled. My question would be how long before/after the scheduled ride was she at the pickup point? Ounce the pickup time arrives, you have like 5 minutes before the ride is cancelled. The driver isn't getting paid to sit and wait. If he isn't driving, he's losing money.
Ugh, I'm sorry! Sadly, this type of situation is seeming more and more frequent with Uber and Lyft as the companies are still struggling to get enough drivers on board. I am glad your daughter eventually got to campus safely, but what an ordeal! Has she written to Lyft complaining? Not that it helps much but she might be able to get some ride credit back.
I'm so sorry that happened to your daughter. Welcome to the age of the gig economy. So many conveniences, but reliability is a huge issue.
I don't know why she would have had to wait so long. It doesn't make sense.