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Need help with Philly/NJ tolls. Any drivers out there that know how this works?

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momof4
6557 Rider Driver
 Posted 1 month ago

 I pulled this off another thread on this site, see below.  Most trips from Philly into NJ via one of those bridges I have received the toll. There has been 4 rides that Uber will not give me the toll for. Last night took rider from Philly into Cherry Hill. I was sent over the Ben Franklin. I clicked the "stop requests button" last 4 min of trip as Uber kept sending me request and it got distracting while I was trying to get rider to destination. After drop off I stayed off app as I just completed 2  45+ min trips I needed gas, rr, and mac machine. After taking care of that I went back on app put destination filter to home in Philly as I was done for the night. Uber refuses to pay my tolls. As I said most times they do pay without me asking but got screwed on 4 other trips and the one last night. Anybody know without a doubt if they are responsible for my toll? If so please share where this can be found. 

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    momof4
    6557 Rider Driver
     1 month ago

    Happened agsin last night. Went over Walt Whitman toll not paid. Not even trying to argue with Uber all it does is waste my time. I checked GPS to see how much further a non toll road would be. This is rediculous. Trip takes me out of my home state, i wasnt rematched for ride home into Philly, and not adding these extra miles and time. Paying the toll was obviously the better idea. I had back to back long trips and just wanted to get home also. I lucked out on this one as it was surged and tipped 5.00 just sucks paying this toll when i shouldnt have to. 

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    ErasDrivingCo
    Driver
     1 month ago

    I don't think it has anything to do with you cancelling rides. Uber's usually good with bridge tolls with me, and it's very easy to argue. The few they missed, they refund pretty quickly.

    I have noticed though that how they miss the tolls is inconsistent. I'd do the two same trips and one would miss it and the other wouldn't. This speaks to why their logic must be broken.

    ...to the point that I feel like this is being done manually.  Some gnomes in the back staring at the screen and manually providing refunds.

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      momof4
      6557 Rider Driver
       1 month ago

      I didnt cancel a ride. I stopped taking request for a few minutes. I dont think it had anything to do with that. When I 1st started driving I had a few issues with NJ bridge. Most times they would pay me once i sent message. I had 3 or 4X they didnt. This time I've sent them like 5 messages and they refused to pay. When I use TP they always give me toll if they miss it. I think what they are not understanding is although toll is only one way coming out of NJ technically it is for both ways. They made it one way for traffic purposes, and probably to cut down on amount of toll booth operators. Those 4 bridges always had a toll both ways until years ago when they changed it. I understand I dont have a rider but what pisses me off is I dont live in NJ I wouldnt of used bridge except trip took me over there. It shouldn't be our responsibility to pay that toll. I've had this discussion with a few riders and they all agreed it was their responsibility to cover it. The least Ube...

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      I didnt cancel a ride. I stopped taking request for a few minutes. I dont think it had anything to do with that. When I 1st started driving I had a few issues with NJ bridge. Most times they would pay me once i sent message. I had 3 or 4X they didnt. This time I've sent them like 5 messages and they refused to pay. When I use TP they always give me toll if they miss it. I think what they are not understanding is although toll is only one way coming out of NJ technically it is for both ways. They made it one way for traffic purposes, and probably to cut down on amount of toll booth operators. Those 4 bridges always had a toll both ways until years ago when they changed it. I understand I dont have a rider but what pisses me off is I dont live in NJ I wouldnt of used bridge except trip took me over there. It shouldn't be our responsibility to pay that toll. I've had this discussion with a few riders and they all agreed it was their responsibility to cover it. The least Uber could do is pay half on these bridges. I even set destination filter to try and get rider back to Philly. The only thing I can think of its because i went off the app. to get gas & take a few min. break as I just got done 2 long trips. These non english speaking idiots dont have a clue. Once one says no the rest follow and keep saying no. It's just these 4 bridges into NJ from Philly because toll is set up on 1 side of bridge. I have no problem other bridges or TP. At this point I've wasted more time arguing with these clueless idiots its not worth it. 

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    LG-PA
    730 Driver
     1 month ago

    I wonder if this was possibly because the pickup was in NJ and drop off in NJ though it routed trip via PA? As oppose to sending driver on NJ side of the border?

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      momof4
      6557 Rider Driver
       1 month ago  (edited 1 month ago)

      Had it happen on few other trips that was just philly into NJ. Then I stopped having issues until this one. Lost about 20.00 in tolls over the 4 NJ bridges. Went back and forth with customer shitty service they now refuse to answer me:) Will not respond at all.