×
Post New Topic

Uber did not paid for missing trip.

{{ ratingSum }}
NKumar
4 Driver
 Posted 3 weeks, 1 day ago

Get notified when new content is added to this thread.

Unfollow this Post

I have been driving for Uber for more than a year.

On 26th of October, I had very unexpected which later turned to be very unpleasant experience driving with Uber. It was Saturday evening, and I was in high demand area with high surge. I was getting back to back trips as well.

After completing one of the trip, I noticed it doesn’t show up on my driver dashboard. I stopped my car and called Uber-support, the CSR asked me some details and she was able to track the trip. CSR told me there is nothing to worry, since the trip is completed, it will show up and eventually I will get paid-up for that trip.

But it never happened, neither it showed up on my dashboard and nor I got paid for the trip.

I called Uber support several times (like 11-12 times) and many texts, every time CSR told me there was some technical glitch and engineers are working on it, and every time I got assurance that I will get paid for it but till today I didn’t got paid for that trip. Weird thing is first 3-4 times I called, CSR was able to track the trip, afterwards CSR are even unable to track but every time I got assurances. In fact, it was CSR on my very 1st call to support gave me the exact timing of the trip.

But from October 26th till today, I didn’t got paid for that trip. Although having Diamond Status on Uber Driver, I kind of lost my motivation to drive for any of the ride share platform.

Comments

    {{ ratingSum }}
    cab718
    Driver
     2 days ago

    Same story ......October 20 ... trip from NYC  to Delaware state ( $470 )  , i call Uber every day ..,

    zero result  ....

    {{ ratingSum }}
    JOArmyGirl
    Driver
     3 days ago

    Hope that doesn't happen to me it's been a week almost. And now it just happened to my husband tonight for a lot more money. They gave him some BS that the trip is still processing.

    {{ ratingSum }}
    outlandish
    198 Rider Driver
     2 weeks ago

    Try tweeting at uber about it. Sometimes making it public like that lights a fire under them.

    {{ ratingSum }}
    jeffrey1987
    69 Driver
     3 weeks ago

    Not that it really helps but do you have the names of all the reps you spoke with? Sometimes I use that info in these situations

    Show Hide  3 Replies
      {{ ratingSum }}
      NKumar
      OP 4 Driver
       3 weeks ago

      Oh yes, I do have name of many of the sales reps I talked  about this issue:

      1) Jhe on October 26

      2) Rollen on Nov 2

      3) Tia on Nov 5

      4) Jhilam on Nov 5

      5) Md Ahmed

      I don’t have all the names though.

        {{ ratingSum }}
        jeffrey1987
        69 Driver
         2 weeks ago

        such an interesting group of probably fake names

          {{ ratingSum }}
          NKumar
          OP 4 Driver
           2 weeks ago  (edited 2 weeks ago)

          😂 😂  that’s the name they gave.

          It may not be fake though, because I guess Uber has outsourced their call center to some other countries. Whenever u call to Uber Support, the CSRs sound like foreigner.

    {{ ratingSum }}
    breakingbread
    234 Rider Driver
     3 weeks ago

    That's some real BS. I am guessing some sort of glitch in their app right at that time? Awful luck. They need to trust you though.