I have been driving for Uber for more than a year.
On 26th of October, I had very unexpected which later turned to be very unpleasant experience driving with Uber. It was Saturday evening, and I was in high demand area with high surge. I was getting back to back trips as well.
After completing one of the trip, I noticed it doesn’t show up on my driver dashboard. I stopped my car and called Uber-support, the CSR asked me some details and she was able to track the trip. CSR told me there is nothing to worry, since the trip is completed, it will show up and eventually I will get paid-up for that trip.
But it never happened, neither it showed up on my dashboard and nor I got paid for the trip.
I called Uber support several times (like 11-12 times) and many texts, every time CSR told me there was some technical glitch and engineers are working on it, and every time I got assurance that I will get paid for it but till today I didn’t got paid for that trip. Weird thing is first 3-4 times I called, CSR was able to track the trip, afterwards CSR are even unable to track but every time I got assurances. In fact, it was CSR on my very 1st call to support gave me the exact timing of the trip.
But from October 26th till today, I didn’t got paid for that trip. Although having Diamond Status on Uber Driver, I kind of lost my motivation to drive for any of the ride share platform.