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Uber did not paid for missing trip.

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NKumar
4 Driver
 Posted 6 months, 2 weeks ago

I have been driving for Uber for more than a year.

On 26th of October, I had very unexpected which later turned to be very unpleasant experience driving with Uber. It was Saturday evening, and I was in high demand area with high surge. I was getting back to back trips as well.

After completing one of the trip, I noticed it doesn’t show up on my driver dashboard. I stopped my car and called Uber-support, the CSR asked me some details and she was able to track the trip. CSR told me there is nothing to worry, since the trip is completed, it will show up and eventually I will get paid-up for that trip.

But it never happened, neither it showed up on my dashboard and nor I got paid for the trip.

I called Uber support several times (like 11-12 times) and many texts, every time CSR told me there was some technical glitch and engineers are working on it, and every time I got assurance that I will get paid for it but till today I didn’t got paid for that trip. Weird thing is first 3-4 times I called, CSR was able to track the trip, afterwards CSR are even unable to track but every time I got assurances. In fact, it was CSR on my very 1st call to support gave me the exact timing of the trip.

But from October 26th till today, I didn’t got paid for that trip. Although having Diamond Status on Uber Driver, I kind of lost my motivation to drive for any of the ride share platform.

Comments

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    outlandish
    204 Rider Driver
     6 months ago

    Try tweeting at uber about it. Sometimes making it public like that lights a fire under them.

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    jeffrey1987
    69 Driver
     6 months ago

    Not that it really helps but do you have the names of all the reps you spoke with? Sometimes I use that info in these situations

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      NKumar
      OP 4 Driver
       6 months ago

      Oh yes, I do have name of many of the sales reps I talked  about this issue:

      1) Jhe on October 26

      2) Rollen on Nov 2

      3) Tia on Nov 5

      4) Jhilam on Nov 5

      5) Md Ahmed

      I don’t have all the names though.

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        jeffrey1987
        69 Driver
         6 months ago

        such an interesting group of probably fake names

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          NKumar
          OP 4 Driver
           6 months ago  (edited 6 months ago)

          😂 😂  that’s the name they gave.

          It may not be fake though, because I guess Uber has outsourced their call center to some other countries. Whenever u call to Uber Support, the CSRs sound like foreigner.

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    bryallen
     4 months ago

    There is a very simple solution to your problem. The only question is whether you are willing to go through some hassle. To all the drivers that get jerked off by Uber, what you need to do is Sue them in small claims court. The procedures for this are quite simple and I doubt that for these paltry amounts that they won't settle with you

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    canegron2
     5 months ago

    I just had the same issue. A trip from Newark airport to Pennsylvania that was over 100 miles. It's been 1 week and I keep getting the same ole' our technical team is working on this right now story. One rep told me the ride is estimated at about $167. Why don't they have a system in place compensate drivers then in these instances. They can easily calculate my fare, so why not have a system in place to pay drivers as well during glitches. This happened to me on December 19th, it is now December 26th and still nothing. I used extra money I didn't have to cover for gas and tolls. Big fail on Uber's part.

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      bryallen
       4 months ago

      What you need to do is to sue them in small claims court. 

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      NKumar
      OP 4 Driver
       5 months ago

      So sorry to hear that.

      It seems, in the name of technical glitch they are escaping from making payments. Uber is aware that drivers don’t have evidences to prove the ride and in most cases (specially during busy time) it’s hard for drivers to remember every riders name with their pickup and drop-off location & time. They are using this knowledge not to pay the drivers.

      I am not on Twitter/Facebook, because I hate social media. I urge u guys to post urs issue on Ubers Twitter/Facebook page..

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    cab718
    Driver
     5 months ago

    Same story ......October 20 ... trip from NYC  to Delaware state ( $470 )  , i call Uber every day ..,

    zero result  ....

    Show Hide  3 Replies
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      shakeel48
      Driver
       5 months ago

      I completed a nyc to deleware Trip also not paid yet been 10 days. Did u get paid ?

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        cab718
        Driver
         4 months ago

        no !!!

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        NKumar
        OP 4 Driver
         5 months ago  (edited 5 months ago)

        No, and I gave up😒

        Every time getting same reply from the sales rep. Mine earning on that trip was $15-$20, so it wasn’t that hard to let it go. But for you, I can’t imagine..

        Hope ur issue gets resolved sooner.

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    JOArmyGirl
    Driver
     6 months ago

    Hope that doesn't happen to me it's been a week almost. And now it just happened to my husband tonight for a lot more money. They gave him some BS that the trip is still processing.

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    breakingbread
    234 Rider Driver
     6 months ago

    That's some real BS. I am guessing some sort of glitch in their app right at that time? Awful luck. They need to trust you though.