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What is the frickin' point if upfront pricing isn't guranteed? Isn't the whole point that we know BEFOREHAND the price?
Uber didn't honor the upfront pricing! What is the point?! Is it not guaranteed?
Posted 7 years ago
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Tony Almeida (TonyAlmeida)
1149
Rider
Ride Apprentice from Los Angeles, CA
Work for cyber security company
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The Guru Take
Upfront pricing is not guaranteed. Welcome to reality!
First of all, if you are not familiar with upfront pricing, please check this article here: What is upfront pricing?
You are correct. Uber does not have to honor the upfront pricing under some circumstances. They have rules in place, but they are usually to do with the driver changing destinations or the route that drastically changed the distance or duration of the trip.
Quote from Uber:
When you request a ride, you agree to be charged the upfront fare when the trip ends. Your fare may increase if you travel to a different destination or make extra stops along the route, or the trip takes much longer than expected.
If an upfront fare is not honored, you will either be charged the minimum fare or a fare based on the measured time and distance for your trip, including any base fare, booking fee, surcharges, tolls, and other relevant factors such as a dynamic pricing charge.
You'll always get a receipt for any trip fare. If your fare is different than the upfront fare you agreed to, your receipt will explain why.
As a result, some controversies arise:
- The Uber price didn't change, even after instructing the driver to take a different route.
- What happens when the Uber driver goes on a longer or bad route?
Source: https://help.uber.com/h/d2d43bbc-f4bb-4882-b8bb-4bd8acf03a9d
ippei
1202
Uber Driver, CEO of TaxiFareFinder and Unleashed, LLC
Comments
U want upfront pricing ? Do the drivers a big favor and take a bus or a train where your upfront pricing is guaranteed
Upfront pricing is just a way to hide their surge, right? and I heard when they first came out with this, they weren't paying the drivers for the part they hiked up.
How could they NOT honor the "upfront price"????? This upfront pricing is a sham! When your trip goes smoothly and you come under the normal fare, they CHARGE YOU MORE, and when your trip takes longer and you go over the normal fare, they CHARGE YOU MORE.
They make it sound like it's good for people and that it would protect us, but this only works in their favor.