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What happens when the Uber driver goes on a longer or bad route? (say, he misses the exit or intentionally go on a long-hauling?)
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Smitten Kitten (SmittenKitten)
Ride Scholar from Washington DC
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The Guru Take
Upfront pricing may help. or contact Uber
If you are in a city where upfront pricing is available, you may be protected from minor differences in your trip. Regardless of how much the driver travels or how long the ride takes, you pay the amount initially quoted by the Uber app.
However, even upfront pricing cannot help you if your travel ends up being much longer. No, the upfront pricing may not be honored if the ride ends up significantly differente than the originally planned one. (See this link here for why this happens.)
When you are taken for a ride or the driver misses the exit, you can always contact Uber. The good thing is they keep track of the route traveled, so they can identify when something is a miss. Submit your experience at the link below, and they should adjust your fare automatically. Apparently, each inquiry is reviewed individually.
https://help.uber.com/h/0487f360-dc56-4904-b5c9-9d3f04810fa9
Comments
Pencils have erasers on it for a reason ,the GPS is not 100% accurate nor is the driver a robot. We do make honest mistakes.
Sometimes GPS isnt correct. No GPS works at 100% accuracy all the time. We are all human we all make mistakes. Do you make mistakes in your life or your job? If your job depended on strangers rating you how well would you do? I can tell you when I drive I take the quickest route there so I can get my next ride. I make .69 per mile and .1725 per min. Why would a driver want to take a longer way versus picking up another passenger with a more lucrative trip that may tip me 20.00. If I added 5 miles to your trip and 5 extra min I get a whopping 3.25 maybe. Uber and Lyft's upfront pricing is based off the longest route possible so most likely driver may make an extra 1.00 or 2.00 if anything. When I end 99% if my trips at destination my apps tell me i have anywhere from 2 to 11 min until destination but yet I am sitting at destination. It's because they overcharged you. You dont get that money back nor does the driver get any of it. Uber and Lyft gets it. If driver is follow…
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Sometimes GPS isnt correct. No GPS works at 100% accuracy all the time. We are all human we all make mistakes. Do you make mistakes in your life or your job? If your job depended on strangers rating you how well would you do? I can tell you when I drive I take the quickest route there so I can get my next ride. I make .69 per mile and .1725 per min. Why would a driver want to take a longer way versus picking up another passenger with a more lucrative trip that may tip me 20.00. If I added 5 miles to your trip and 5 extra min I get a whopping 3.25 maybe. Uber and Lyft's upfront pricing is based off the longest route possible so most likely driver may make an extra 1.00 or 2.00 if anything. When I end 99% if my trips at destination my apps tell me i have anywhere from 2 to 11 min until destination but yet I am sitting at destination. It's because they overcharged you. You dont get that money back nor does the driver get any of it. Uber and Lyft gets it. If driver is following Uber's nav you are going to be taken a longer way. Uber tells drivers they prefer you use their nav I choosr not to as its wrong or longer. Before you condemn the driver and blame them for everything just know no one is perfect. We go to places we have never been before. We are trying to get you to your destination safely, in a timely manner, follow nav on roads we never been on, we are dodging other drivers, deer, foxes, and whatever else is running around. We know we cant say the wrong thing, talk too much, talk too little, air freshner may be too strong or not strong enough or rider may not like it, we cant get a ticket or in an accident or we loose our job, heaven forbid the mat on the floor may have something on it, uber's pinging us, lyft pinging us or they are stacking rides, apps freeze, wondering if we did everything right, is this rider going to be the one that wants a free ride and makes something up to report to Uber, i could go on but think you get the point. Its not like picking your friend up and going to hang out for the night. I am not complaining. I love driving. Just trying to get you to understand things from a drivers perspective. Driving itself isnt hard its pleasing the rider and making sure there are no mistakes made whatsoever. I am sure you know you cant please everyone all the time no matter what you do.
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