What happens when the Uber driver goes on a longer or bad route? (say, he misses the exit or intentionally go on a long-hauling?)
The Guru Take
Upfront pricing may help. or contact Uber
If you are in a city where upfront pricing is available, you may be protected from minor differences in your trip. Regardless of how much the driver travels or how long the ride takes, you pay the amount initially quoted by the Uber app.
However, even upfront pricing cannot help you if your travel ends up being much longer. No, the upfront pricing may not be honored if the ride ends up significantly differente than the originally planned one. (See this link here for why this happens.)
When you are taken for a ride or the driver misses the exit, you can always contact Uber. The good thing is they keep track of the route traveled, so they can identify when something is a miss. Submit your experience at the link below, and they should adjust your fare automatically. Apparently, each inquiry is reviewed individually.