Many people have experienced situations where they feel like they were unjustly charged for a rideshare trip they completed. In some of these cases, the driver may have completed a different route than what the passenger believed to be the shortest or best route to take. Since upfront prices became the norm, this has changed the way people view their ride receipts.
Rideshare companies Uber and Lyft state that their upfront prices are not guaranteed, and may change if the duration of distance of the trip chances. Now, when passengers complete a trip that has a different price than they were originally quoted, they tend to get angry. We are here to answer any qualms you may have about why this may be the case, and how you can go about fixing it.
For minor changes in your route, the upfront price quote will likely not change by much. When you are taken for a ride much longer than expected or the driver misses the exit, you can always contact the rideshare company you used. Both Uber and Lyft companies keep track of the route traveled, so they can identify when something is very off.
To submit your complaint, view the trip receipt for the trip you would like to dispute, and select an item from the "Help" list. This will prompt you to submit your experience details in writing, and the company you rode with should adjust your fare automatically. Apparently, each inquiry is reviewed individually.
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