RIDEGURU
Really good read, the steps this guy takes to give his riders amazing customer service is unreal. Things like wiping down floor maps in between every ride. Spraying lemon fresh scent and keeping windows down until his next pick up to ensure a clean smell. Even always asking if they have enough room and moving his seat up. So impressive.
https://www.fastcompany.com/90178599/7-customer-service-lessons-from-the-best-uber-driver-ever
Comments
Wow, this is actaully a real good set of advice. Learn their name is a great one.
Kind of a commonsense in the real world, but it's a good advice, I agree.
I have a 4.99 with over 3400 trips ...🙂 And I don't kiss anyone's ass ;) Just treat everyone with respect. you don't have to waste your money on all the other stuff keep your car clean be courteous but don't overdo it. Because if you do doesn't help.![]()
For the most part, I agree with Mitch, I’m going on five years as a near 5 star driver and simply do the next right thing for customers. In whatever job I’ve ever have had: mowing lawns, shoveling snow, sweeping factory floors, sales, consulting and being an Uber Driver, I have always done my best. Of course riders appreciate water, treats, chargers, etc...but most of all they’ll ALWAYS remember a driver that sincerely and genuinely CARES. Be considerate, safe, friendly, clean and CARE! After all, no driver is getting paid more to maintain a high rating but in my case it’s always been an inside job to insure first class customer service. Having a great attitude towards yourself and others reflects on every ride...and every ride counts!![]()
Impressive!
What do these other numbers mean? I’ve never driven an Uber so I have no idea.
2% doesn’t sound so good. Or is that supposed to be low, like the % of the time people complain or something
2% is the amount of cancellations that all
This is pretty insane. Virtually a 5 star rating. I am surprised that the guy just hasn't run into any of the people who give 3 stars just becuase.
The article does talk about how he won't drive drunk people or won't drive if he is not in the right mindset.
This guy takes his job super seriously.
I maintain a 4.97 Lyft and 4.92 Uber. To be fair, some pax do rate lower and many don't bother. My Black SUV is kept perfectly clear n. I wear a black suit. Always open the doors and help passengers in and out. Provide free water, mints, have the Cargo snack box. Powod headrest chargers, in car Karaoke service. Local paper and magazines. The ratings system is based on the last running 100 ratings. For me it's not just about the ratings, it's about the fun, good conversation, mutual respect. I give out my business cards to all clients who ask first. I have days driving my clients using the simply by schedule pick up. I don't even have to drive around waiting for request via the apps. My regular clients enter the car. Request a ride via their Uber or Lyft app. I accept and off we go. Tips are always good.
I didn't realize your rating is only based off your last 100 rides. Interesting.
How do you get repeat clients? Just through business cards? I would be tempted, if I had repeats, to not go through the app and just have them pay me in cash or through square. Save on commission!
who was the a**hole who didn't give this guy a 5?
Finally made 5.00 average after 3800 rides with 100% acceptance and no cancellation. :)
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my rating after 557 lyft rides is 4.99. Yesterday it actually read "5.0"...but today it went back to 4.99. With Uber I have a rating of 4.96. I think it's because I've ALWAYS been able to converse extremely well with strangers...even better than those people i actually KNOW. ( It's also a really valuable gift to be blessed with when it comes to job interviews.) I believe it's the main reason for my high ratings. However, being a quality driver is huge as well. Everyone thinks they're a good driver. Everyone IS NOT. I'm conscientious and patient, and I'm courteous toward others on the road. I truly try to keep a good distance from ALL other vehicles. I provide USB chargers for both Android and iPhones, and an extra one of each in case 2 passengers each have an iPhone (which happened exactly this way just today!) and I keep my car as clean as possible. I love this job...
I roll down the windows only when I Fart which usually happens when I had too much coffee. . If your giving that kind of service dont give a third of your income to apps
Statistically impossible.
I wonder if he sees a correlation in tips.
Yes, I am sure he gets paid bukus of tips. ike more than once a day. and more than $4.40
I do these things and make great tips! I think it helps I read people well and know how to actively listen instead of talk about myself, when I have a chatty rider. I don't really talk unless they do, though.
I've got a 5.0 lyft rating and a 4.99 Uber (I've done like 2 k rides in 6 months. I had one rude coughing lady who wouldn't wear a mask after i gave her one and asked to wear it. So she gave me a 1 star.)
I learned to cancel on impatient, rude riders. Especially ones who can't give a correct pick up point. Here in Reno the casinos make your cell signal weird, sharing location means nothing. I will sit at your pin and cancel, I'm not playing where's Waldo with these fools