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Uber Driver has 4.99 rating after nearly 5k trips! Here is his advice.

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bob
170 Rider
 Posted 1 year, 1 month ago

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Really good read, the steps this guy takes to give his riders amazing customer service is unreal. Things like wiping down floor maps in between every ride. Spraying lemon fresh scent and keeping windows down until his next pick up to ensure a clean smell. Even always asking if they have enough room and moving his seat up. So impressive.

https://www.fastcompany.com/90178599/7-customer-service-lessons-from-the-best-uber-driver-ever

Comments

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    FitBitMeIn
    136
     1 year ago

    Wow, this is actaully a real good set of advice.  Learn their name is a great one.

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      B-girlAnderson11
      83
       4 months ago

      Kind of a commonsense in the real world, but it's a good advice, I agree.

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    MitchEdwards
    2
     4 months ago  (edited 4 months ago)

    I have a 4.99 with over 3400 trips ...🙂 And I don't kiss anyone's ass ;) Just treat everyone with respect. you don't have to waste your money on all the other stuff keep your car clean be courteous but don't overdo it. Because if you do doesn't help.

    Show Hide  2 Replies
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      RebTrice
      47
       4 months ago

      Impressive!

      What do these other numbers mean? I’ve never driven an Uber so I have no idea. 

      2% doesn’t sound so good. Or is that supposed to be low, like the % of the time people complain or something 

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    emerymahon
    48
     1 year ago

    This is pretty insane. Virtually a 5 star rating. I am surprised that the guy just hasn't run into any of the people who give 3 stars just becuase.

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      andsold
      68
       1 year ago

      The article does talk about how he won't drive drunk people or won't drive if he is not in the right mindset.

      This guy takes his job super seriously.

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    DeansBest
    3
     1 year ago

    I maintain a 4.97 Lyft and 4.92 Uber.  To be fair, some pax do rate lower and many don't bother.  My Black SUV is kept perfectly clear n.  I wear a black suit. Always open the doors and help passengers in and out.  Provide free water, mints, have the Cargo snack box. Powod headrest chargers, in car Karaoke service.  Local paper and magazines.  The ratings system is based on the last running 100 ratings.   For me it's not just about the ratings, it's about the fun, good conversation, mutual respect.  I give out my business cards to all clients who ask first.  I have days driving my clients using the simply by schedule pick up. I don't even have to drive around waiting for request via the apps.  My regular clients enter the car. Request a ride via their Uber or Lyft app. I accept and off we go.  Tips are always good.  

    Show Hide  1 Reply
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      ronmistretta
      12
       1 year ago

      I didn't realize your rating is only based off your last 100 rides. Interesting.

      How do you get repeat clients? Just through business cards? I would be tempted, if I had repeats, to not go through the app and just have them pay me in cash or through square. Save on commission!

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    CTG07
    223 Rider
     1 year ago

    who was the a**hole who didn't give this guy a 5?

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    jamesyankoviz
    Driver
     9 months ago

    my rating after 557 lyft rides is 4.99.  Yesterday it actually read "5.0"...but today it went back to 4.99.  With Uber I have a rating of 4.96.  I think it's because I've ALWAYS been able to converse extremely well with strangers...even better than those people i actually KNOW. ( It's also a really valuable gift to be blessed with when it comes to job interviews.)  I believe it's the main reason for my high ratings.  However, being a  quality driver is huge as well.  Everyone thinks they're a  good driver.  Everyone IS NOT.  I'm conscientious and patient, and I'm courteous toward others on the road.  I truly try to keep a good distance from ALL other vehicles.  I provide USB chargers for both Android and iPhones, and an extra one of each in case 2 passengers each have an iPhone (which happened exactly this way just today!)  and I keep my car as clean as possible.  I love this job...

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    Bigfrank
    419 Rider Driver Driver
     1 year ago

    I roll down the windows only when I  Fart which usually happens when I had too much coffee. . If your giving that kind of service dont give a third of your income to apps 

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    BehindTheName
    113 Rider
     1 year ago

    Statistically impossible.  

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    george
    56 Rider
     1 year ago

    I wonder if he sees a correlation in tips.

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      LCarpenter
      219 Rider Driver
       1 year ago

      Yes, I am sure he gets paid bukus of tips.  ike more than once a day.  and more than $4.40