RIDEGURU
On my trip to Ft Lauderdale, I was in a hotel in Dania Beach. There was nothing close so had to use uber. The majority of drivers were from Cuba, they did not speak english and did not know the area. Although I speak spanish they would claim they didn't know area and were new to US. As an uber driver myself it is important to know your territory especially in a cruise and tourist city. I was charged extra several times because the drivers went the long route. I was also charged a $40 cleaning fee for a little sand on seat after visiting the beach. It could be easily vacuumed for $1 at gas station. The uber drivers in this area are not customer service oriented. I have 20 years of customer service experience. I would suggest renting a car I wish I had.
Uber drivers don't speak english!
Posted 5 years, 8 months ago
Posted In
Angry Riders
Driver from hell? Complaints or suggestions for Uber and Lyft? Glaring problem with the industry? Do you have stories of your horrible experiences with rideshare services? Leave your comments here and share your stories.
Posted By
austin64dl
15
Ride Apprentice
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Comments
As an English speaking person, I always am hopeful that my Uber 0r Cab driver speaks my language. But be that as it may, I would still prefer a safe and secure ride over their linguistics.
However a couple of comments regarding your post. One is that Uber quotes you a price BEFORE the ride, and generally, unless the trip varies wildly from the original route, the passenger is charged the same whether the route varies or not. So if you were charged MORE than the original quote, you can send Uber a note (via the help screens in trip history) and chances are you will be refunded. Also keep in mind that the driver generally follows the Uber provided route which takes things into consideration such as delays, slow traffic, major accidents and will route you around the problem areas to save time. This generally does not cost the passenger additional dollars. Secondly the matter of the sand. Yes, he may be able to vacuum it for a buck, but cons…
Read more...
As an English speaking person, I always am hopeful that my Uber 0r Cab driver speaks my language. But be that as it may, I would still prefer a safe and secure ride over their linguistics.
However a couple of comments regarding your post. One is that Uber quotes you a price BEFORE the ride, and generally, unless the trip varies wildly from the original route, the passenger is charged the same whether the route varies or not. So if you were charged MORE than the original quote, you can send Uber a note (via the help screens in trip history) and chances are you will be refunded. Also keep in mind that the driver generally follows the Uber provided route which takes things into consideration such as delays, slow traffic, major accidents and will route you around the problem areas to save time. This generally does not cost the passenger additional dollars. Secondly the matter of the sand. Yes, he may be able to vacuum it for a buck, but consider this. He has to go off line (in other words, off the clock) and can accept no rides during this time. Secondly he has to expend his own energy and money to clean up YOUR mess. Thirdly he was probably lucky to make 50% of your fare, and now you expect the driver to take 15 minutes off the clock, find a car wash, use his time and energy to clean up your mess, and I'm betting you didn't even tip for the inconvenience. Wow... IMO the $40 bucks was less than it actually cost him when all things are considered.
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REALLY?! I think $40 is way too high, $20 maybe. I mean come on, how long does it really take to vacuum some sand from the backseat, 5 minutes? Most gas stations have those $1 vacuums so it shouldn't have been a pain to find one. In that 5 minutes (day 10 minutes total) you could not have made $40 ridesharing, you couldn't have even made $20!
I agree with the vacuum thing 100%, I actually carry a portable, battery operated unti in my trunk just for small mess like this (crumbs, sand, etc) helps me out very good.
With help of GPS, specifically Waze I look like a pro in any city, lol. occasionally I will take a wrong turn here and there but usually am spot on.
Many drivers are from non English speaking countries, but that is what this country was built on. I take my hat off to people who do not speak much English yet are hard working and are trying to work to provide for their families instead of standing in line for Welfare checks which I see quite often is actually done by the folks born in the US :)
If all the drivers spoke perfect English they would realize that the fares are too cheap and the commission rate is higher then a loanshark.
Try taking a cab in New York. The irony is that you don't really need to know English to get aroudn New York. Most of the time, you just say two numbers, e.g. 49th and 3rd. 49 and 3. done. you are at the Eastside.
With the new Nissan and a thick bullet-proof barrier, you can’t hear the guy anyway.
That is because we are surrounded by commie liberals and a Mayor who is equal to a horse with three legs.
This is starting to become a problem in many areas. Uber drivers are more and more staffed by people who has no idea what customer service is about. Those who are just in it to make a quick buck, have a sense of entitlement, and don’t care about riders at all.
This is a byproduct of Uber and how easy it is for “anyone” to become a driver. We pushed all the dedicated service-oriented professional drivers. And it is a shame.
You should definitely argue the Cleaning Fee. There are a lot of scams around that. Search this site for more info on cleaning scams
Isn't driving an Uber a perfect job for someone who doesn't speak English? All the communications are done through the apps.
and hence they will all be replaced by robots. End of the discussion.
Yes and maybe your robot driver will go over a cliff you insensitive J/O.