RIDEGURU
When Uber first began, it made the ride “all inclusive”. In fact they made great effort to tell people they didn’t have to tip. Fast forward years later, when the greed of Uber/Lyft and their distribution of the ride share monies became so dismal, first Lyft then Uber added the tipping to the app. It was an effort to give the driver more money without it taking from their revenue.
I don’t know why people are so hesitant and chintzy when it come to tipping Uber/Lyft drivers. They willingly tip taxis, hairdressers, restaurant wait staff, doormen, ushers, pool guys, delivery people (and on and on…) but not Uber/Lyft drivers. I don’t get it. Thank you for your upvote.
Comments
First, as many have stated, the original Uber had great rates for the drivers and tipping really wasn't necessary. They advertised that and folks loved it.
But beyond that is the reality that millenials HATE tipping. I've had SO MANY 20/30 somethings tell me "I just wish they would raise the rates, because I hate tipping".... and that speaks volumes about the swing of attitude in our society as a whole.
It's also really "easy" to not tip. We've all experienced the "I'll tip you on the App" comment when in reality less than half of those that say it really do follow through. Why waste your breath!!! LOL. But it demonstrates several things, not the least of which is Uber's failure to make the tipping function abundantly clear and difficult to avoid. Let's be honest, we can't "not rate" a passenger - the app won't allow it. But it DOES allow the passengers to not rate us ... just close the app and it will time out eventually and wor…
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First, as many have stated, the original Uber had great rates for the drivers and tipping really wasn't necessary. They advertised that and folks loved it.
But beyond that is the reality that millenials HATE tipping. I've had SO MANY 20/30 somethings tell me "I just wish they would raise the rates, because I hate tipping".... and that speaks volumes about the swing of attitude in our society as a whole.
It's also really "easy" to not tip. We've all experienced the "I'll tip you on the App" comment when in reality less than half of those that say it really do follow through. Why waste your breath!!! LOL. But it demonstrates several things, not the least of which is Uber's failure to make the tipping function abundantly clear and difficult to avoid. Let's be honest, we can't "not rate" a passenger - the app won't allow it. But it DOES allow the passengers to not rate us ... just close the app and it will time out eventually and work fine the next time you turn it on.
It is shocking how many folks go to family style restaurants and leave little or no tips. Just speak to a few waiters and you'll find out how crazy bad people can be. And there's a LOT of folks that only care about themselves. They expect 5 star service for a 1 star tip and quite frankliy don't "care" about how well you are or are not doing... just get them to their destination and see ya later!!!
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Back when taxis ruled the world, tipping was completely standard. It was standard like tipping the waiter is. And it was really annoying. As a passenger you always had to make sure you had small bills with you to tip the driver.
Uber was really innovative with their "all inclusive" thing, but I think you hit the nail on the head. They got greedy. This is why we can't have nice things.
I drove a passenger who was telling me how he also drives for Uber and we chatted about tips, he told me where good areas are in NJ for tippers, of course he himself did not bother to tip on a 40 minute ride, he must not be from one of those good areas :)
LOL
I''ve had 5 male riders who all said they were Uber/Lyft drivers. One of them tipped. Had 3 female riders who said their mom drives for Uber 2 tipped. You would think that they would be more apt to tip knowing what it's like out here. I guess not. I would be embarrassed to tell driver that I to drive and then not tip them.
I drive in Phoenix, so 40 minutes is pretty far (and thus pays really well because it will most likely be 25+ minutes on the highway here) so those types of rides I do not care about a tip as much. The ones that should tip 100% of the time are the ones take a ride that is 8 minutes on the road for 2 or so miles and pay the minimum of $2.62 for fifteen minutes of your time by the time you get to them and get them in the car (and in my experience these type of rides take the longest to arrive at your car for pickup as well).
On the other hand, Lyft/Uber could fix that overnight by paying the drivers $0.50 a minute for wait time past the first minute or two of waiting for the pickup (also on scheduled stops for the whole stop time) and increasing the minimum ride pay to $5. It would not make the system perfect, but would come a long way to making the platform more fair for drivers' time and only increase prices significantly for 5-10% of riders.
Uber set the expectation with the “cashless experience” and “our own private driver”. That’s the new bar that was set a while back.
At best, they reset the expectation (ie eliminated th 15-20% for taxis) by introducing their tipping feature where no one knew how much to pay and suggestions were to tip like 1-3 dollars regardless of what the trip was.
Studies show rather than from taxis most U/L most passengers come from public transit, biking, walking or they would have skipped the trip, none of which include tipping. So the bulk of the U/L rider base is predisposed to not tip.