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*UPDATE Uber has changed their rating policy so you can no longer change a driver rating after you submit. This is from Uber's website: "Please take time to consider the most appropriate rating for the driver's behavior during the trip. We do not change driver ratings once they have been entered into the app."
As you may know, one of the most important aspects of rideshare services is the rider and driver feedback. This feedback is mainly given through a star-rating system where both riders and drivers can rate their experience out of 5-stars, and this feedback determines your overall "score" on the app. Although it may seem menial, ratings mean a lot for rideshare drivers.
Have you ever driven in an Uber or Lyft and accidentally given the driver a bad rating? This bad rating may impact the driver, and there is indeed a way for you to alter the rating so it may not have a negative impact.
For Uber, you can update your rating for a driver by opening the receipt from your Uber trip. The receipt is always sent to you via email from Uber, and it contains the details of where you traveled, how much it cost, and the driver rating. Through this receipt you can select the number of stars you want to rate your driver, and it will automatically update the rating given you provide confirmation of the change.
Using the Uber app, you can also view the previous ratings you have given drivers under the "Trips" tab in the main menu of the Uber app.
Update: You can also contact Uber using these links.
How do I change the rating for a driver?
I want to change my rating for a rider?
Like Uber, after your Lyft ride both passengers and drivers are prompted to give a rating of their overall trip experience out of 5 stars. The process for changing your rating of a driver or rider is different from Uber. For a Lyft ride, you cannot change the rating through the app, instead you have to send Lyft a message that includes information about the passenger/driver name, the time and date of your trip, and what you would like to change your rating to and why.
Comments
OMG thank you! I had a drunken ride home the other night and definitely gave my driver a lower score than he deserved.... Changing it now!
Please help. We went to our Uber receipt to try to upgrade our driver rating, Because we hit the wrong star by mistake.. We went to our Uber receipt to try to upgrade our driver rating, and it and the link you gave said firmly from Uber that one cannot change the rating. Has this changed since you posted your advice?
Thanks for informing us of this! I just tried this out myself and it does look like Uber has changed this policy, however, they still claim you can change your drivers rating - https://help.uber.com/h/e960a4b9-6d2e-4b1f-8fc4-1c3214e59753
I am going to look into this and see if I can figure out what is going on! I am curious now :)
We have an update for you! Uber just changed their policy so you can no longer change a driver rating after it is submitted. How frustrating! If you submitted a really bad rating for your driver, maybe try submitting a complaint to Uber in your trip receipt and explain the situation to see if they will make any exceptions.
This is crazy. It is so easy on your phone to hit one star by mistake. I just did that!!! I feel so bad. The car, the driver was excellent. UBER needs to fix it!!
Agreed! What a silly rule, what is the harm in allowing a passenger to change their drivers rating?
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If you need to use Uber or Lyft regularly, it can get expensive gartic phone. You can save money by taking advantage of promo phrazle codes and discounts, but if you’re just starting out with these services, it might be best to stick to public transit for now.
As a new driver I used to play and invest in the disc, not so much now, but still a little. I wonder how many travelers choose a driver based on rating… The Wiki Inc
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Please note that ratings are typically used by Uber and Lyft to evaluate drivers incredibox and provide feedback for future improvements. It's important to provide honest and fair ratings based on your experience with the driver and the overall trip.
Really interesting article I am looking for ways to upgrade my cuphead online site.
We attempted to improve our driver rating by going to our Uber receipt because we had inadvertently hit the incorrect star. We attempted to improve our driver rating by going to our Uber receipt, but both slope and the URL you provided stated unequivocally that ratings cannot be changed. Has this altered since your advise was posted?
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