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How to Change Ratings for Uber and Lyft

Posted by: Felicia Dodge Apr 20, 2017
Updated Jan 16, 2020

7 comments

*UPDATE Uber has changed their rating policy so you can no longer change a driver rating after you submit. This is from Uber's website: "Please take time to consider the most appropriate rating for the driver's behavior during the trip. We do not change driver ratings once they have been entered into the app."

As you may know, one of the most important aspects of rideshare services is the rider and driver feedback. This feedback is mainly given through a star-rating system where both riders and drivers can rate their experience out of 5-stars, and this feedback determines your overall "score" on the app. Although it may seem menial, ratings mean a lot for rideshare drivers. 

Have you ever driven in an Uber or Lyft and accidentally given the driver a bad rating? This bad rating may impact the driver, and there is indeed a way for you to alter the rating so it may not have a negative impact.

Uber

For Uber, you can update your rating for a driver by opening the receipt from your Uber trip. The receipt is always sent to you via email from Uber, and it contains the details of where you traveled, how much it cost, and the driver rating. Through this receipt you can select the number of stars you want to rate your driver, and it will automatically update the rating given you provide confirmation of the change.

Using the Uber app, you can also view the previous ratings you have given drivers under the "Trips" tab in the main menu of the Uber app.

Update: You can also contact Uber using these links.

How do I change the rating for a driver?

I want to change my rating for a rider?

Lyft

Like Uber, after your Lyft ride both passengers and drivers are prompted to give a rating of their overall trip experience out of 5 stars. The process for changing your rating of a driver or rider is different from Uber. For a Lyft ride, you cannot change the rating through the app, instead you have to send Lyft a message that includes information about the passenger/driver name, the time and date of your trip, and what you would like to change your rating to and why.



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Comments

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    bettyvanwhy
    188 Rider
     4 years ago

    OMG thank you! I had a drunken ride home the other night and definitely gave my driver a lower score than he deserved.... Changing it now!

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    alisonsf
    3 Rider
     4 years ago

    Please help. We went to our Uber receipt to try to upgrade our driver rating, Because we hit  the wrong star by mistake.. We went to our Uber receipt to try to upgrade our driver rating, and it and the link you gave said firmly from Uber that one cannot change the rating. Has this changed since you posted your advice?

    Show Hide  4 Replies
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      lilly
      1026 Rider Guru
       4 years ago

      Thanks for informing us of this! I just tried this out myself and it does look like Uber has changed this policy, however, they still claim you can change your drivers rating - https://help.uber.com/h/e960a4b9-6d2e-4b1f-8fc4-1c3214e59753

      I am going to look into this and see if I can figure out what is going on! I am curious now :)

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      felicia
      OP 120 Rider Guru
       4 years ago

      We have an update for you! Uber just changed their policy so you can no longer change a driver rating after it is submitted. How frustrating! If you submitted a really bad rating for your driver, maybe try submitting a complaint to Uber in your trip receipt and explain the situation to see if they will make any exceptions. 

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        AlisonKraftBlue
        4
         4 years ago

        This is crazy. It is so easy on your phone to hit one star by mistake. I just did that!!! I feel so bad. The car, the driver was excellent. UBER needs to fix it!!

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          lilly
          1026 Rider Guru
           4 years ago

          Agreed! What a silly rule, what is the harm in allowing a passenger to change their drivers rating?

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    Emmeline471
    Driver
     3 weeks ago


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