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What do Ratings mean for Rideshare Drivers

Posted by: Felicia Dodge 7 months, 2 weeks ago

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Whenever you ride in an Uber or Lyft, you are prompted at the end of the ride to give your driver a rating based on a number of stars. What you may not realize is how this number impacts the driver and their driving capabilities. For most rideshare drivers, the rating means more than you think and drivers with even seemingly good ratings could be on the line for having their account deactivated.

Rating Threshold

Uber:

For Uber drivers, their rating is based on an average of the number of post-trip stars riders give them (from 1 to 5 stars) from the last 500 trips the driver has given. The threshold for drivers for having their account deactivated depends on the city they are driving in, however, this number usually isnt that low. In fact, the cut off threshold is usually around the low 4 range. This means if you give your driver a 3 or a 4 star rating you really are in fact giving them a "bad rating".

Lyft:

The Lyft rating system for drivers operates similar to that of Uber. It is based on the average rating of your last 100 trips (from 1 to 5 stars). Lyft holds its drivers at a high standard, expecting a rating of above 4.8 to be excellent, but anything below should be classified as "needs improvement". In regards to the exact threshold, Lyft guidelines state that "consistently low ratings can put you at risk of deactivation". Again the exact cutoff varies based on location/situation but if a 4.7 is considered "needs improvement", we can only imagine that the cutoff for deactivation is not that low.

Implications for Riders

As a rider, it is important to give truthful and honest feedback after completing a trip with any rideshare company. Make sure that if the experience was truly terrible, (and we know that can happen), you reflect that in your rating and give feedback in the comments section. However, if nothing bad happened during your ride, do not give your driver a 3 or a 4 rating thinking that this is a good amount of stars. Really anything below a 5 will start to have a negative impact on them in the longrun, and could potentially lead to their deactiviation.

So, try to think twice next time before you give your driver a bad rating. If there is nothing wrong with your ride, give them a 5!

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