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Rideshare Disability Services

Posted by: Felicia Dodge Apr 07, 2017
Updated Jan 16, 2020

4 comments

Are you a rideshare passenger with a disability? In the last year, the rideshare industry has made a few improvements in providing more services to ensure that all passengers feel welcome using their services. There are services out there for people with all types of disabilities, check out how Uber and Lyft are creating new ways to get around.

Riders who are blind or have low vision

Uber:

At Uber there are a few options for passengers who are blind or have low-quality vision. These passengers should enable voiceover services for their Uber app through iOS and Android TalkBack. Additionally, the Uber app has wireless braille display.

Lyft:

Lyft is currently partnering with the National Federation of the Blind to increase awareness of blind passengers' rights, advocate for effective public policies and expand transportation options for blind passengers and those with low vision. They are hoping to make their app more accessible and inclusive for passengers who are blind or have low vision.

Riders who are deaf or have low hearing

Uber:

The Uber app does not require audio and can be easily used by passengers who are deaf. The app also has vibrating alerts. Audio is not needed for full functionality of the Uber app.

Lyft:

With Lyft, there are minimal barriers to communication between deaf passengers and drivers. Like the Uber app, the Lyft app is very adaptive to people who are deaf, with capabilities that allow users to communicate using the application.

Riders with wheelchairs:

Uber:

UberWav stands for Wheelchair Accessible Vehicle. UberWav cars are vans/suvs that have ramps for motorized or non-folding wheelchairs and/or scooters. The cost of an Uber Wav is the same as the UberX cost for that city plus a $2 fee (fee might differ slightly across markets). UberWav is only available in select markets, you can use our fare calcualtor to see if it is available for your trip or check on Uber.com

Additionaly, Uber also has UberAssist which is a service designed to provide additional support to seniors and those with disabilities. UberAssist vehicles cannot accomodate motorized or non-folding wheelchairs but they can accomodate foling wheelchairs, folding scooters, and walkers. UberAssist is the same cost as UberX and is also only currently in select markets.

Lyft:

At Lyft, there are also accommodations for individuals with wheelchairs and/or other physical disabilities. In the Lyft app, passengers can enable a service called "Access Mode". When the Lyft app is in access mode, specific accessible vehicles will be sent to the passenger instead of a standard Lyft vehicles. This service is not available in all Lyft markets, however, in the areas it is not available Lyft additionally provides information about local services that may be of assistance. Click here to find the complete list of services Lyft recommends for passengers not able to use "Access Mode".

 

*Updated on April 11th, 2018 to include UberWav and updates on Lyft's local disability services. 

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Comments

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    ladylucas94
     1 year ago

    I agree there is a great need for people with disabilities or  special needs  who can  also benefit from ride share  platforms .  I think it would be  great to accommodate  the handicap  so they can have some added mobility to and fro . Also  sign language ASL  deaf  community and benefit  to . 

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    DeidreSantos
     6 months ago

    Does Lyft have a program where they will get automatically paid to take someone with disabilities to where they need to go?

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    DeidreSantos
     6 months ago

    Does Lyft have a program to where the drivers will get automatically paid to take someone with a disability to where they need to go?