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Can Uber pull up the passenger's GPS location to solve a dispute with the driver? Say to settle a disagreement between drivers and riders as to where the drop off occurred?

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275 Rider
 Posted 5 years, 2 months ago

Say if a passenger gets off at a certain location but the driver does not terminate the trip and keeps on driving.  It'd be a piece of cake for Uber to solve this dispute if they just match up the GPS locations and paths of the driver and the rider.

The Guru Take


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     5 years ago

    I Don't think Uber is legally allowed to collect and keep that information, definitely not to that level of detail.

    Also, remenber that your Uber app does not have to be on during the ride for the trip to be successful..  and it needs to be open for Uber to track your location, right?  Hence, it wouldn't be a reliable for your drop off location anyways.  (plus no actions are taken by the user at the time of drop off, right?)

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      1149 Rider
       5 years ago

      Maybe you assume too much.  too much faith.  Remember this is the company for employees using the "God mode" to monitor their x-girlfriend and boyfriends as well as celebrities.

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     5 years ago

    This happened to me once. A driver drove like 30 miles past where he dropped me off and my bill was crazy high. I disputed it and after a few issues (Uber's support is the worst) they did refund me. Not sure if they used GPS though? or just trusted me? I mean they could see my ending address in the app so that lined up with my story.

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    53 Rider Driver
     5 years ago

    No, unless there is no cell coverage at the drop off point.