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If I need an early morning ride for a 6 am flight, will there be any problem ...

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Tseu
10 Rider
 Posted 3 years, 4 months ago

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If I need an early morning ride for a 6 am flight, will there be any problem getting an Uber ride?

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    airportcommuter
    Driver
     1 month ago  (edited 1 month ago)

    I booked an Uber ride for taking me to the airport early in the morning - 4:50. An Uber driver decided to cancel my trip however, with the result that I was charged $8 AND I arrived late at the airport after a friend had to drop me off instead.

    Edit: Uber did refund the $8 charge, but I would definitely NOT recommend Uber for getting to the airport on time for an early mroning flight, they still did not pitch up when I needed to get to the airport.
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      momof4
      8152 Rider Driver
       1 month ago  (edited 1 month ago)

      What time was your driver supposed to be there? Were you at your door or outside waiting? Did the driver wait 5 min? Uber doesnt charge a fee unless the driver waits for 5 min or more. If you were not ready or made the driver wait 5 min or more then he had every right to cancel. Not fair to driver that you ate making him/her wait. You are supposed to be waiting and ready to go when the driver pulls up. If not you are costing the driver another ride, possibly a better one. If you were not ready and waiting you made yourself late. Poor planning on your part isnt the drivers fault. 

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        airportcommuter
        Driver
         1 month ago  (edited 1 month ago)

        1. The ride was booked for 4:50 am. 2. I was outside the house at 4:49, at which time I checked my Uber app. 3. There was no driver waiting. 4. Instead of showing a driver on the way, the App only showed that my trip had been cancelled. It showed nothing else about any driver on the way or anything. 5. Since I needed to get to the airport, with no Uber driver assigned, I asked a friend to take me to the airport at 4:53. There was nobody else there. 6. My ride history showed a cancelled trip for 4:25 am, as well as a cancelled trip at 4:53 - there was nobody at my house when I left at 4:55 am.

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      MattC
      54 Rider Driver
       1 month ago

      Were you ready when driver got there or did you make them wait for 5 min or more? Sounds like you made them wait as thats the only way you get charged a fee. That time of morning is busy with airport rides. Dont make the driver wait.  Every min waiting for a rider gets the driver .10/.30 per min depending which market. Pennies is what a drivers make waiting for a rider. During that wait time you just cost that driver another ride maybe a good paying one that tips. Time is $. Poor planning (running late) on your part isnt the drivers fault (as another person commented). Though it does become their problem when you cost them time & $. 

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        airportcommuter
        Driver
         1 month ago  (edited 1 month ago)

        MattC, please don't make assumptions / accuse others of poor planning if you obviously don't have the facts. You clearly make wrong assumptions before knowing the facts, which shows you tend to make up your mind regardless of any facts.